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FAQ

  • Are there different types of water damage?

    Yes, water damage is divided into three different categories depending on the severity and potential hazard to occupants. Category 1 or “clean” water doesn’t pose a significant health threat to occupants. This can include tub or sink overflows, broken water supply lines, or malfunctions of appliances which are connected to water supply lines. Category 2 or “grey” water can contain a significant amount of chemical, physical, or biological contaminants and can cause occupants sickness or discomfort if ingested or exposed to. Grey water carries microorganisms, and includes toilet bowls with urine, seepage due to hydrostatic failure, sump pump failure, and water discharge from washing machines or dishwashers. Category 3, or “black” water is extremely unsanitary and contains harmful bacteria and fungi which cause intense discomfort and sickness to occupants. Black water includes sewage, seawater, rising water from rivers and streams, ground surface water or standing water. Grey water that is allowed to stagnate can degrade into black water if it isn’t removed immediately.

  • Do you offer commercial services?

    Yes, we offer both residential and commercial services. We handle every type of job, big or small.

  • How do I contact Water Extraction Experts?

    Northern Colorado & Southern Wyoming: You can call us 24/7 at (970) 581-4498, email us at pros@waterextractionexperts.com or visit our Facebook page at www.facebook.com/waterextractionexperts.

    Albuquerque, New Mexico: You can call us 24/7 at (505) 250-6500, email us at matt@waterextractionexperts.com or visit our Facebook page at www.facebook.com/waterextractionexpertsalbuquerquenm.

  • How do I prevent damage from burst water pipes in the winter?

    When temperatures start to drop, there are a few things you can do to prevent your pipes from bursting. Open kitchen and bathroom cabinets to allow warm air to circulate around your water pipes. Open taps around the house to allow water to drip and prevent freezing. And when you leave your house for a day or more, set your thermostat to 55 degrees. Other strategies for water damage prevention involve regular home maintenance. Check your water supply system regularly for leaks, cracks and routine wear and tear. If your attic, basement and crawlspaces aren’t insulated, install proper installation. Seal and caulk any air or water leaks that you find in your home to prevent water pipes from freezing and bursting and winterize all water pipes. Always address home maintenance issues as soon as possible, before they get out of hand.  

  • How long does the assessment take? How about structural drying? Reconstruction?

    Our damage assessment is usually complete within a few hours, after the loss is stabilized. Dry-out time can take anywhere from two to twenty- two days, but the average wait time is four to five days. After the drying is complete, we can move onto reconstruction which can take anywhere from two weeks to one month.

  • How quickly can I expect a response? How long does the initial assessment take?

    Water Extraction Experts strives to maintain our “one hour or less” response time for all customers. Depending on the loss, our damage assessment can take anywhere from five to forty-five minutes.

  • I live in Wyoming, can I still call you to take care of my water damage?

    Yes, we cover all of Northern Colorado and Wyoming.
    Just give us a call at (970) 581-4498 or email us.

  • I noticed the damage at 7:00 on a Sunday, do I need to wait until Monday to call?

    No, you don’t. At Water Extraction Experts, we offer 24/7 emergency service and damage response. We know that water damage doesn’t wait until it’s convenient for you, and we get to work immediately after you call.

  • I was told that my property has Class 3 water damage. What do the different classes mean?

    The different classes determine the amount and type of equipment required for structural drying. Class 1 has the slowest evaporation rate where water only affects a portion of the room and materials like carpet and flooring only absorb minimum amounts of moisture. Class 2 has a faster evaporation rate. Water affects the whole room, including carpet, flooring, and walls up to two feet off the ground. Class 3 has the fastest evaporation rate. Water typically comes from the ceiling and affects the entire area, including ceilings, walls, insulation, carpet, and furniture. Class 4 includes specialty drying situations where the water has damaged materials with a very low porosity, such as hardwood floors, concrete, crawl spaces or plaster. Drying in these situations requires very low specific humidity.

  • My basement has been flooded for almost a week now. Will I be able to save the carpet?

    Most likely not. If the carpet has been wet for less than 48 hours, and the water isn’t sewage based, the carpet can usually be saved. But if the damage is from sewage, or the carpet has been wet for longer than 48 hours, chances are that the damage is irreparable and the carpet will need to be ripped out and replaced.

  • My home was just water damaged. What do I do now?

    Call Water Extraction Experts at (970) 581-4498 so that we can get started immediately with a water damage assessment of your property. After the assessment, we move on to the structural drying of the property, to minimize damage to your home’s foundation. All damaged carpeting will need to be removed to prevent mold growth. After all the damage has been removed, we can get started with the reconstruction phase and bring your home back to normal.

  • There is a corner in my kitchen that is discolored to a brown, and I think I’ve noticed it spreading over the past year. Do I need to get this inspected? Is it harmful?

    Yes, you should get this inspected right away. Slight discolorations like you have can go unnoticed for a long time as they gradually spread and worsen. These types of discoloration are thought to be normal wear and tear in a home, but they can be dangerous if allowed to spread throughout the living space. Symptoms of mold allergy include watery, itchy eyes, a chronic cough, fatigue, sinus problems, headaches or migraines, difficulty breathing, rashes, nasal blockage and frequent sneezing

  • What can I do to prevent water damage to my home?

    While floods, burst pipes and other accidents can’t always be avoided, there are some preventions you can take to avoid water damage to your home. Water damage can occur when drainage systems are flooded with water from outside your home’s foundation. Regular maintenance can lessen the damage from water backup. -Prepare your basement for a possible flood- raise all appliances, electrical cords and wiring, and personal belongings over the average water backup levels -Install backflow valves and standpipes at all basement drains (including sinks and toilets) to prevent backflow of sewer water -Test run your sump pump every few months, and clean it out before the rainy season yearly to ensure that it can drain subsurface groundwater and stormwater. An ideal sump pump will come fitted with battery backup and replacement warnings. -Maintain gutters and downspouts, ensuring that they are free of clutter. If your gutters overflow after a heavy rain, you may need to install additional downspouts to boost their capacity. These downspouts should extend at least ten feet away from your house. -Adjust landscaping and lawn irrigation so that water flows away from your foundation

  • What services does Water Extraction Experts offer?

    WEE primarily focuses on water extraction and structural drying, but we also offer an initial water damage assessment, crawl space clean-up, slab leak inspection, humidity and moisture removal, mold and mildew consultation, and proactive inspection and prevention. Just give us a call at (970) 581-4498.

  • What types of water damage will my home insurance cover?

    Homeowner’s insurance covers water damage to your home that happens through sudden, accidental damage for which you can’t prepare. There are conditions to this, including whether or not you’ve performed necessary upkeep and maintenance to your home. Below are examples of water damage that would be covered by homeowner’s insurance.  

    1. Temperatures drop to negative overnight which causes your water pipes to freeze and burst, flooding your house. Your insurance would cover water damage from burst pipes, as long as the house has been occupied and heated.
    2. A tree falls onto your backyard pool, causing a leak which floods your basement. Homeowner’s insurance would cover damage of this nature when it is caused by certain “named perils,” including fire, explosion, riot, vandalism, or vehicles not owned by you. Homes, personal property, and land can be included when damaged by these named perils.
    3. Your washing machine overflows and floods your laundry room. Your homeowner’s insurance would cover this depending on the insurance company’s view of the problem. Water damage from a broken appliance would be covered while a faulty, neglected washing machine leaking might not be covered.
    4. A sewer near your house backs up, flooding your basement. Basic homeowner’s insurance doesn’t cover sewer backups. Sewer and drain back-up damage can be purchased at an added cost.
    5. Groundwater seeps into your basement, damaging your home’’s foundation. Seepage is not covered by homeowner’s insurance, as it is a maintenance problem, not sudden or accidental damage.
    6. Water leaks through your roof during a heavy storm, damaging your roof and personal possessions. Water damage to the home’s foundation, as well as damage to the furniture would be covered, as a storm falls under “named perils”. However, roof repairs aren’t covered as they are a maintenance problem.
    7. A lake near your home overflows, and floods your living room. Flood damage isn’t covered by homeowner’s insurance. To ensure that you are protected from damage caused by a flood, you must purchase separate flood insurance.

  • What will my insurance cover as far as the cost of repairs?

    Every situation is different, but Water Extraction Experts works with the insurance so you don’t have to. We use the same billing program as the insurance companies which allows us to streamline costs to avoid price gouging. We bill the insurance company directly for you.