Customer Reviews
Read What Our Customers Have to Say About Us…
I’d give them SIX stars if I could
Review left by Kay S
Would definitely recommend their service
Review left by Braden Ebbesen
Responsive, kind and so professional
Review left by Diane Lamkin
I wish more companies would be as thorough and responsive as the Water Extraction Experts!!!
Review left by Denise Holland
Professionalism, Punctuality, Quality, Responsiveness
Water Extraction Experts are professional and punctual, and they perform great quality work. They're also very personable and considerate! I was feeling stressed by the prospect of getting mold remediation done when I reached out, and I felt supported by Matt and the entire team as they worked through the process with us. I really appreciated that they did an initial quote and inspection, then were happy to work with us as we decided what project scope we wanted to commit to. Thank you for all your hard work, and the beautiful job you did making my home safe again! I would definitely recommend this team, and I will reach out to them again in the future if I need any other services.
Truly a great experience in spite of a bad situation.
Review left by John Pickren
5 Stars
Very Professional
Water Extraction Experts handled the mold remediation, repair, and restoration of my walk-in pantry which was damaged by a frozen and busted water line. Every member of the team was exceptionally professional, courteous, and personable. Each step of the process was clearly communicated and the effort unfolded exactly as was described. The cost estimates at the beginning were very good and tracked very closely with the final invoice. The Water Extraction team went above and beyond to ensure that they coordinated well with my schedule and made efforts to make the process as easy as possible for me. The local adjuster for USAA knew the WEE team well and told me that their work was top notch. With transparency and integrity, Matt, Andy, and the rest of the team truly work hard to provide professional service and good quality results. If I have any major water damage in the future, I'll immediately call Water Extraction Experts.
This was a five star experience! Thanks.
Review left by Chris Montoya
They were a pleasure to work with and did an excellent job
Review left by Patrick McGinnis
I recommend them HIGHLY!!!
Review left by Cheryll Arnold
Matt and his entire crew were professional in every way!
Review left by John Shepard
Would definitely recommend using them!!
Review left by Jay Anderson
Excellent, high end materials and craftsmanship
Review left by Carlos McMahon
The most important part for me was for the Water Extraction Experts (WEE) was to come out and see the severe damage.
Well Matt and team had an immediate plan, and it was laid out in full.
When, I said "yes" I was guided from day one, until the end. The team came in and did their job well, and as clean as one could be. Also, they worked and were never in my way, they just kept going forward. The most polite people to work with and talk to. But as I said, I knew the process everyday, and when I had to leave for a doctor's appointment, they had an outside lock box for me to come back in."GREAT JOB"!!!
Since, I am severely handicapped, and on a fixed income. I was afraid of ever following through, because I was afraid of the price I would be given, which I dreaded. THAT WAS NOT THE PROBLEM HERE. The job that was done, seems to me that it was twice the value than they charged me.
Excellent, high end materials and craftsmanship.
From when they started until now seeing the final product is amazing. Being on oxygen 24/7 and seeing the completed job, just fills my heart with joy!!!
"The value of work performed looks comparable to a job that would have cost us double." The job was considerably big, and the quality, fit, and finish, was mind-blowing.
Respectfully,
Carlos.
Extremely responsive and communicative through the whole project
Review left by Sam Boling
Very respectful and so easy to work with!
Review left by Tina Farrar
Above and beyond from beginning to end!
Review left by cheryl Armstrong armstrong
All aspects of Water Extraction Experts were outstanding
Review left by Sue Ryan
Review left by Sharon Gottlieb
Thank you Water Extraction Experts!
Review left by Raelene Sibley
It’s been a long time since I’ve seen a company so respectful, knowledgeable and compassionate. Because of their team all the stress of the situation left. I was kept updated on the process including any bumps along the way.
Thank you Water Extraction Experts!
Thanks, team, for guiding this moldy ship to a safe and happy harbor!
Review left by Monica Emerich
Very satisfied
Review left by Bianca McCullough
They made the nightmare of finding mold in our home not feel as scary
Review left by Hannah Bridgers
highly detailed reports and pictures
Review left by Lorraine Feagler
5 Star Review
Yvonne Zylan
I have rarely come across such professional and kind folks!
Review left by Ophelia Adelai-Cornet
water damage restoration
Linda B @ 03/09/2023 07:03
5 stars
I had just bought a house in Sandia Park and was panicked to discover my washer hoses had leaked and flooded into my newly painted and carpeted hallway and bedrooms. I called Matt before 8 a.m. one desperate morning, and he was reassuring and had a team here that day. They were extremely timely, professional, kind, and competent. I am glad to say that problem is behind me, but I could not have been more pleased with Andy and his team! They completed the restoration efficiently and have totally addressed any lingering problems. I come from a city in Texas where I always know who to call - this was a cold call to Andy and, again, I could not have been more pleased! Thank you!
Rapid Response, professional, well done!
Review left by Cheryl Brubaker
Friendly, professional, thorough, and skilled
Friendly and professional
Knowledgeable and Professional
Review left by Kevin Berry
I highly recommend them!
Review left by Trisch Van Sciver
Matt and Andy came by for final inspection everything was done professionally and timely
They are awesome ! I highly recommend them!
Fantastic!
Review left by Kyle Houghton
Great work and amazing communication. Matt is on point during a rough situation.
Thank you!
Gold Standard for Mold and Water Damage
Review left by Amy Rose
This company did a great job!
Review left by Skate Snatch
Highly recommend them for all your restoration needs.
Review left by Michael Munk
Highly recommend them for all your restoration needs.
Gold Standard for Operational Integrity
Review left by Shiznoz222
Everyone on the team was incredibly friendly and they even offer 3rd party sanitation retesting services up front for your peace of mind.
Honorable mention: TLC Plumbing did the water heater replacement and was very accommodating to the mixed scheduling with WEE.
-CW
Prompt, Punctual and Professional
Review left by Jeff McConaughy
Best in Town!
Review left by Robert Arrington
These people are amazing!!
Review left by Savannah Sarracino
Punctual, Professional, Clearly Experts in Their Field
Review left by Jennifer Hammit
Professional and Punctual
Review left by Charles Hammit
Review left by Mark Krueger
Most Professional Company
Review left by Kay Machado
From First Call to Finish
Review left by Eric Joseph
Wonderful Business!!
Review left by Susan C. Parr
Very well coordinated team with excellent communication
Great Company
From the minute I called for the free inspection/estimate to the day they completed the job, this company was professional, friendly, patient, and answered questions I didn't even know to ask. Thank you to you all for a great experience in a not-so-great situation.
Wonderful Service!!
Review left by robert perea
Highly recommend this company!!
Review left by Jennie Ackerman
Water Extraction Experts was much quicker than the other companies
Review left by christopher gardner
Life Savers
Review left by April Taylor
Expect excellence in communication. Matt would call me each day to say when to expect his team. His crew arrived on time, happily answered all my questions & was thorough without rushing . Matt responds quickly by phone and email. I appreciated that.
Shortly after our bedroom was repaired we discovered another problem in a separate room. Matt's crew was available within a few days, helped to trouble shoot the cause of the damage & had everything wrapped up fast so we could continue with other contractors.
I can't say it enough, work with Water Extraction. It was truly a pleasure to do so.
Willing to go that extra mile
Water Extraction Experts is an exceptional mold-remediation business in every way! I have high expectations for contractors in the home. I do not expect total perfection, but I do expect the job to be done right. This is one of the few businesses I’ve dealt with in recent days that shares that expectation. Matt, the owner, is a fabulous organizer, scheduler, and communicator. He always communicated immediately in giving me information about scheduling, returning a call, or sending email documentation. The documentation was extremely thorough and clear, with even a photo journal of every step. Over the course of the job, we met five of the workmen. They were also exceptional in doing their jobs. They were always on time, polite, friendly, knowledgeable, skillful, helpful, willing to go the extra mile, prepared with supplies and tools, and even compassionate toward us about what we were going through! They all appeared to be cross trained so that each one understood every step of the process. We never saw more than two of them at one time, or even the same two together that we had seen before, but they all worked together extremely well. There are several other aspects of the job that I particularly appreciated. One was that a non-toxic disinfectant was used. Not having to breathe strong chemicals for the three days of disinfectant application was important to me. Also, a mold test was recommended after the cleaning was done. Of course, there is additional time and expense, but it will be worth it when it is time to sell the house. Finally, they finished everything so that after the job was completed, all that needed to be done was to move back into the affected area! Without hesitation, I give my highest recommendation to Water Extraction Experts!
Fantastic Customer Service
Matt and the entire team were fantastic to work with my client on their home. They were responsive and were able to locate the issue, mediate and test the problem areas within a very quick deadline that the homeowners were under. Their pricing is very reasonable and their crew was beyond courteous to everyone on the property. They made sure the homeowners questions were answered in advance, they described the issue clearly and with images, and they laid out a remedial plan that could be executed within a short time period. I would recommend this company to anyone who is needing a through inspection and solution with a company that has fantastic customer service and quick follow up.
Above and Beyond
Matt and the gang at Water Extraction Experts are kind, courteous, prompt, knowledgeable, and very professional. They went above and beyond to take care of our mold remediation. We would definitely recommend them.
Great Job
Great company. Helped locate a difficult problem with water seeping into my garage. Doug is very helpful and knowledgeable. Highly recommend this company and definitely will use them in the future if needed.
Excellent Service
Water Extraction Experts provide a professional service. They do incredible work and are experts in this field. We highly recommend this company.
Amazing
Water Extraction Experts are a phenomenal company with great leadership, work ethic, and professionalism. I HIGHLY RECOMMEND THEM! I had a water pipe break in my house and they were there as soon as possible to help provide an excellent and needed service for me and my 4 month year old daughter.
True Professionals
Steve and Doug were totally professional across the board. They returned my voicemail promptly, arrived when they said they would, and their advice seemed based on honest experience and what was best for our house, not for their bottom line. I just got a great vibe from them. I'm able to do much of the work myself and they never balked at that. Great experience!
Thanks so much for your help!
Pragmatic approach is super valuable.
These guys have solved multiple serious challenges at 2 properties for me. One of them left others stumped. Their familiarity with so many water related issues and their pragmatic approach is super valuable. This is the single best contractor experience I have had in the span of owning 5 homes.
Great Disinfecting Services-Anytime Fitness Fort Collins
Thank you Water Extraction Experts-Colorado for ensuring our facility is clean and Covid-19 free for our members. We are excited to see you all on May 1st. Please reach out to Water Extraction Experts if you need any business disinfected. They are a local company and provide quality work.
He will give you a fair and quick review of next steps if needed.
We are so thankful and will highly recommend this company to anyone who needs their services!
We woke up at 4am to a ruptured water heater. It was pouring water everywhere! We called the Water Extraction experts and they were at our home by 8am. They were professional, skilled and diligent . The team of technicians did a fantastic job and repaired the damage so that the areas affected are BETTER than new! We are so thankful and will highly recommend this company to anyone who needs their services! Thank you for all you did for us! Bob and Cathy Brown
I will use no one else in the future.
Our renters tried to clean up a washer overfill on their own, but it was apparent the damage was too much so they called us after a week. I found Water Extraction Experts due to the fantastic reviews online. I am so glad I called. Matt was absolutely wonderful to work with, he helped me through the process even though I am out of state. Everything; from the first call, the removal of the carpet, the airing out, through the final layer of paint - Matt let me know what was to be done next. He had a great clean up crew and they were very efficient. I am a happy customer and appreciated the step-by-step guide for both the renters as well as for us. I will use no one else in the future.
Doug and the team with Water Extraction were amazing!
Doug and the team with Water Extraction were amazing! We had an early freeze this year and had a flood in the basement. It was stressful and a real mess. They came out immediately that morning and got to work. They helped us empty out the rooms and got to work drying everything out. They were kind and empathetic. They did a great job and the basement is as good as new!
Great reliable team.
Doug and his team did a fantastic job when we had the AC unit this summer leak water into the basement. Reused existing wood and couldn’t tell. Perfect. Then with this big snow storm and us not there it looked like we could have water in the house. He got over to the house quickly to inspect. Great reliable team. Thanks Doug!!!
Moisture check up
Doug and his team were very professional and explain every detail, he responded right away and schedule the inspection soon, they where here on time I will definitely recommend.
Doug and his team did a fantastic job when we had the AC unit this summer leak water into the basement
Doug and his team did a fantastic job when we had the AC unit this summer leak water into the basement. Reused existing wood and couldn’t tell. Perfect. Then with this big snow storm and us not there it looked like we could have water in the house. He got over to the house quickly to inspect. Great reliable team. Thanks Doug!!!
These guys are awesome.
These guys are awesome. Immediate and more than thorough response to a larger problem than anticipated. Highly recommend!!
Would recommend to anyone!
After opening my crawl space hatch and noticing it was filling up with water I became very concerned. Talked to a plumber and learned my dishwasher supply line had been leaking for some time. Called Water Extraction Experts to assess and clean up the damage. Unfortunately the water damage made its way through most of my kitchen and laundry room. The team quickly assessed the damage and did as minimal tear out as they could to dry and prevent any rot within the floor and walls. Very professional and knew exactly how to handle the situation. They worked directly with the insurance company, one less headache I had to worry about, and everything went smooth. Follow up visits were done to verify everything was dried out and no mold had started to grow. Would recommend to anyone
Doug and his staff are incredible!!
Doug and his staff are incredible!! They arrived immediately after I reported a water leak in my basement. Mold had spread throughout and there as sitting water. They brought in their state of the art equipment, sealed off my basement to keep the rest of the home safe, and started mitigating the issue right away. They followed up to ensure everything was taken care of and safe. They communicated well and are very professional and kind. I highly recommend them to anyone with a water problem!!!!
Great experience
Doug and his crew were Very Professional! We had a hot water heater issue and Doug came out after hours in the snow and had a crew here within 30 minutes. The crew was friendly and talked us through everything. Put in fans and the Next morning had the pad removed and kept the fans going till it was dry. Checked in daily for moisture and mold.
Doug and his team are absolutely amazing!
I was convinced that I had a water leak but I didn't...Doug was honest and beyond helpful.
Great experience!!
Ever have water problems call Doug!!
They were great to work with.
Very thorough and professional.
Very thorough and professional. Progress reports every step of the way including pictures. Got rid of mold in both my kitchen and laundry room- as well as found 2 leaks I didn't know I had. Every member of their team was courteous and hard working! I absolutely recommend them. The mold in my house was rather extensive but they made an unpleasant situation manageable and the final cost came in right around the estimate provided. These are the folks to hire if you have a restoration need.
Even in WY
Living in WY I was having trouble finding a mold remediation company to perform all jobs I needed in my crawl. I reached out to CO companies and my experience with Doug and all of his crews was excellent. The guys were not only all gentlemen but they all were hard workers. Our job supervisor was the best, can’t recall his name but he was AWESOME. The removal of mold allows me good night sleep and the encapsulation was professionally installed as well. I do not smell the mold and dampness now when having to enter the crawl.
I hope to not need them again, but if so will not hesitate to contact Doug.
THANKS!
Great service!
Outstanding service! The whole crew is very professional and thorough! They cleaned up the water damage, hauled off the debris and made sure we understood every step of the process.
I am writing this on my own willingness because this company needs to be recognized apart from the rest!
From the very first call you can tell this is a professional company. We had a very serious sewerage back flows from both of our bathroom floor drains. It got into the hallway, under the walls into the adjacent rooms.. it was a disaster. The Water Extraction Experts did just that, they send a team of experts who assessed the situation and got to work right away. It took many hours and 4 separate visits in 3 days to get the job done. The reason they had to come so many times was they worked around our schedule, coming in at 7am and again after our office is closed. I am writing this on my own willingness because this company needs to be recognized apart from the rest!
I highly recommended them
These guys were great. They were on time, professional, reasonably priced, and communicative about the process. I hope I never need water extraction again, but if I do, I will definitely call them. I highly recommended them
This is the BEST company ever!
This is the BEST company ever! They worked hard to fix our water and ceiling damage and its done and it looks Amazing! They are wonderful! Matt you have a fabulous group of Guys! They are clean, hard working, go above and beyond, professional, and so great to work with! Thank You Matt! We really appreciate you all!
I highly recommend Doug and his team for any water damage issues that may arise!
Our water main broke and we had water filling our crawl space and bubbling up from our front yard. Doug and his team, recommended by our plumber, showed up very quickly and assessed out situation. They were very knowledgeable and helpful in explaining what they thought the best plan of action would be, how they were going to do it, how long they estimated it would take and answered all our questions. All WEE employees were awesome to work with, very professional and I felt comfortable having them in and out of my house over the span of a week. Doug worked directly with our insurance agent and helped us understand what our claim consisted of as we had never had a water insurance claim before. Overall, I highly recommend Doug and his team for any water damage issues that may arise!
Thank you guys so very much for all you did!
After our main water line broke and flooded our crawlspace, my wife and I called Arrowhead Plumbers who recommended Water Extraction Experts. They were totally responsive on a Sunday and showed up quickly after us calling them. Doug and his team came in and went straight to work, informing us of everything we need to know about the job and typical insurance issues (we are first time home owners and had no idea how all that stuff worked). After the initial visit his team came daily to check on the drying progress, they were always on time and went above and beyond to help get our lives get back to normal. Thank you guys so very much for all you did! I can honestly say after working with other contractors these guys know how to run a solid and honest business!
Would recommend them to anyone with water damage problems.
We were very pleased with their promptness and they were very courteous and concientous about their work. Would recommend them to anyone with water damage problems.
Help when you need it the most
Very pleased
I am a renter with smoke and water damage, Doug and his crew came immediately to help clean up after a small house fire. Very professional and very knowledgeable about the services provided. I am very satisfied with his work, I would recommend him and would call again in the fire if needed!
Experts
Possibly the best business we've ever worked with
I highly recommend Water Extraction Experts and would use their services again if needed.
I literally couldn’t say enough good things
They did a great job.
I highly recommend this company!
I would highly recommend this company. Outstanding service.
Wow... just WOW.
My water heater burst, I have a pretty small house but it was... soggy. I'd called the big guys (ServPro, Stanley Steemer, etc) in the morning and mostly gotten, "well, we might be able to squeeze you in today... or we might not." as an answer. I know I'm not the only person in the city with a flood, but I definitely was nobody's priority. My adjuster recommended these guys, and I am SO GLAD.
They showed up within 90 minutes, came in and got to work. Fast, so friendly, and super helpful. They explained the whole process to me: what they were looking for, things they were concerned about; and came every day to check on the progress of my house and adjust equipment as necessary. Extremely thorough and detail oriented. They even got paint samples from all of my walls and touched them up if they were dinged or scraped in the process.
I couldn't possibly be more impressed by the work ethic and professionalism shown by every last one of the employees. As far as house floodings go, this was the best possible experience I could have hoped for. I'd highly recommend Water Extraction Experts, to anybody!
These guys were awesome and just unbelievable professionalism
These guys were awesome and just unbelievable professionalism the entire time they were here! They showed up on time for every single visit, even apologized for arriving 7 minutes early once. Putting up with my little yappy dogs so graciously earner them big points, too!
They made sure every drying and repairs were okayed by me before proceeding. I work nights and they accommodated every schedule request I had which made working with them such so easy!
I can't say enough good things about them and am so happy that I decided to work with them. They earned their 5 stars!
I would highly recommend this company.
Prompt, Professional & Thorough
I called Water Extraction for help with my flooded basement. Unique to inquiries I had made to other companies, Doug quickly returned my call and was out to my home in Greeley within 24 hours. That was a great start--but the Water Extraction Crew decidedly assessed the most reasonable alternatives to my problem and had quality people appropriately lined up for all phases. Their crew was refreshingly courteous, professional, responsive to my concerns and went the extra mile to restore my property. I highly recommend them.
Fast and efficient help
I was watching a friend's animals and walked into her house only to hear rushing water. I called and reached Doug on a Sat afternoon. He got from Fort Collins to Greeley in an hour. They were so professional and knowledgeable that my friend decided against coming home early to deal with the flooded basement and to let Doug and his crew handle it. Really happy with the job they did! Highly recommend this company.
I would only ever suggest them!
Wow!
Water Damage Restoration
We had a leaking water heater and a big flood about to happen. I called these professionals and within an hour they were at our home, moving furniture, sucking up water, using fans, and extractors and making everything better. Within a week we were all back together and you would never know we had a flood. The level of professionalism is difficult to find these days. I would recommend this business to anyone with a water problem of any kind. They are the very best!!!!!!!
Quick response
Great local company with quick response and emergency service. Doug and his techs are knowledgeable and friendly!
Would happily refer anyone to this company
Doug and his team acted very quickly when I found my kitchen half flooded with water. They were at my place within 30 minutes on a holiday, and immediately found the problem. Not only did they help me remove the water, they contacted people to help me with the next steps to fix my problem. They kept me informed and I would happily refer anyone to this company!
Extremely professional, thorough and dedicated
Doug and his team at Water Extraction Experts were extremely professional, thorough and dedicated to completing the job to the highest of standards. We discovered the leak late at night and Doug arrived within 30 minutes of our call, stayed past midnight, and followed up the next day to make sure our home dried properly. He got straight to work and set up equipment to dry all wet areas, effectively preventing thousands of dollars’ worth of damage. It was an absolute pleasure working with him and his entire team. I highly recommend this company to anyone with a water extraction problem.
Highly recommend them!
Last Wednesday my washing machine had a filter failure that resulted in the spilling of "LOTS" of water in my bathroom which then flowed into my carpeted bedroom. I called Water Extraction Experts and they were at my house within 1 hour. They did an EXCELLENT job! Moved my bedroom furniture, removed water from carpet /pad plus reviewed the crawl space under the bedroom. Very thorough job! Left carpet/pad to dry with blow dryers and a dehumidifier. When carpet/pad was thoroughly dried they reset my furniture and carpet. Their staff were all very professional. Highly recommend them!
Highly Recommend
I highly recommend Doug and his crew. They were thorough, careful, polite and attended to the details. The crawl space in my 30 year old house was a mouse highway. Doug's team thoroughly cleaned the crawlspace removing the old pressure tank and stuff that had been stored down there for years. Then they removed the old membrane and dried the crawlspace completely. They used antimicrobials, bug spray, hepa filters and dehumidifiers to bring the crawlspace up to my standards. Then they searched diligently for any place where the mice might be getting in. They sealed these and returned repeatedly looking for signs of mice and any other possible entry points. It's hard to find professionals who will take the time to look at unique problems and find good solutions. Doug and his team used excellent problem solving skills to fix the problem. Thank you!
Highly recommend them for any water damage mitigation
We had faulty installation on bathroom plumbing from the builder on a new build. The result was water collection and damage on the bathroom floor and floor boards and in the crawl space. Doug and Dennis demonstrated a high level of expertise in identifying moisture in the floor and floor boards and in the crawl space and explained in terms easy to understand what was required to mitigate the damage and prevent potential mold. They were very prompt in arriving and started the clean-up process immediately. Their work was very professional, in my opinion, much better than originally done by the builder. They also worked with the builder directly including all the billing. They were very professional and demonstrated a very high competency level in this filed. I would highly recommend them for any water damage mitigation!
Well worth the call
Doug of Water Extraction Experts was prompt, courteous and professional. He arrived a few hours after I called on a Monday morning, quickly identified the water damaged areas and began remediation immediately. He stayed involved in the process throughout and stayed in close contact with me the entire time. At a stressful time, Doug was there to assure me that the situation was being handled professionally and in accordance with industry standards. Well worth the call.
I highly recommend this company.
Can't say enough great things
I can't say enough great things about this company! Not only were they able to check our basement out shortly after I called, they immediately set-up equipment and began cleaning/drying our basement out so further damage would not occur. They were timely, professional, clean, and followed up several times to ensure the space did not get wet again (each time coming back to check for water and any moisture). I would highly recommend this company for anyone who needs this service!
Top notch
Doug and his team are top notch. They work with you and the insurance company. My basement flooded and I called Doug and he showed up with his team within 1.5 hours and cleaned up the water in a few hours. But the process is long. Doug tells you up front the process so there is no surprises ......great to work with and would highly recommend.
Know their stuff
Doug was extremely helpful to us in a stressful and unpleasant sewage back up situation. His experience and training, as well as his professionalism and genuine consideration were evident from the start. It is a always a relief when you find a service company that "knows their stuff" and that you can have full confidence in. If you find yourself in need of this type of service, Water Extraction Experts are definitely who you want to call.
They Saved Our Wood Floors
The day after we signed a contract and sold our house, a handyman was nailing in new baseboard in our master bath. Unknowingly, he hit a pipe next to our shower. A few hours later, I noticed a little water under the baseboard...and a slight hissing noise. Oh no. I ran down to the basement...water was pouring from the ceiling onto the basement floor. ARGHHHHH. I went up to the kitchen and noticed my wood floor was starting to cup. The water went down the wall and under the floor. At this point, I'm in a panic and start searching for water/flood damage experts. The first company I called didn't answer the phone. I called the next company which happened to be Water Extraction Experts. Doug answered the phone...he was perfectly calm. He said, "We'll have a team out to your house in 20 minutes." They actually showed up early and immediately got to work. Doug was very professional. He let me know exactly what needed to be done, how long it would take and put my frayed nerves to ease. He saved our wood floors which would of been thousands of dollars to replace. I can't say enough good things about this company. The bottom line is Doug and his team at Water Extraction Experts knows what they're doing. They get the job done and don't overcharge. You can hire them knowing that you're hiring a talented, ethical team that will do everything they can to save your walls, carpet, wood floors from water damage.
Wonderful dealing with my flooded crawlspace
Doug and his team were wonderful when dealing with my flooded crawlspace. He got to my house immediately, took time to explain the entire process to me and examined the entire area (not like some of the others who just poked around). That's saying a lot given that there is very little room and lots of spider webs down there! Thank you, Water Extraction Experts, for your professionalism and expertise.
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Kay S
Review left by Kay S
I'm so impressed with this company. Water Extraction Experts removed mold caused by a refrigerator water leak. Every employee who came to our house regardless of their job was competent, respectful, helpful and friendly. They minimized as much as possible the impact of the containment area on our use of the rest of the kitchen. I am especially grateful for the care with which they handled our solid wood cabinets throughout removing and resetting them. Also, for not getting paint on anything paint wasn't supposed to be on! (I’d name you all but I don’t want to leave anyone out!) Their cabinet maker did a fantastic job of recreating a floor to ceiling panel and matching the finish. The estimate was comprehensive and clear and communication throughout the process could not be better. Start to finish, very professional - I’d give them SIX stars if I could. In fact, we’re having them return in a couple weeks to tackle another mold issue.
Braden Ebbesen
Reviewer stats5 reviews • 0 photos
Review left by Braden Ebbesen
starstarstarstarstar 35 mins ago
Never a fun experience to need them but would definitely recommend their service. Did everything in there power to make it a good situation.
Diane Lamkin
Review left by Diane Lamkin
5 stars
We can’t say enough good things about the crew from Water Extraction Experts. From the first phone call they were responsive, kind and so professional. Andy got right to work stopping the flow of water and mitigating the damage. Very grateful for all their help and follow up with our water issue.
Denise Holland
Reviewer stats3 reviews • 0 photos
Review left by Denise Holland
starstarstarstarstar 37 mins ago
I don't wish anyone to have a water problem but if you do, I highly recommend WEE. They were wonderful to work with and always kept you informed as to what was the procedure and when to expect them. I wish more companies would be as thorough and responsive as the Water Extraction Experts!!!
Shiny Blue Mermaid
12 reviews·11 photos
17 hours agoNEW
Positive: Professionalism, Punctuality, Quality, Responsiveness
Water Extraction Experts are professional and punctual, and they perform great quality work. They're also very personable and considerate! I was feeling stressed by the prospect of getting mold remediation done when I reached out, and I felt supported by Matt and the entire team as they worked through the process with us. I really appreciated that they did an initial quote and inspection, then were happy to work with us as we decided what project scope we wanted to commit to. Thank you for all your hard work, and the beautiful job you did making my home safe again! I would definitely recommend this team, and I will reach out to them again in the future if I need any other services.
John Pickren
Reviewer stats1 review • 8 photos
Review left by John Pickren
starstarstarstarstar 2 days ago
Awesome job in dealing with water damage in our walls. Little to no effort required on our part. Truly a great experience in spite of a bad situation. Easy 5 stars.
Water Extraction Experts handled the mold remediation, repair, and restoration of my walk-in pantry which was damaged by a frozen and busted water line. Every member of the team was exceptionally professional, courteous, and personable. Each step of the process was clearly communicated and the effort unfolded exactly as was described. The cost estimates at the beginning were very good and tracked very closely with the final invoice. The Water Extraction team went above and beyond to ensure that they coordinated well with my schedule and made efforts to make the process as easy as possible for me. The local adjuster for USAA knew the WEE team well and told me that their work was top notch. With transparency and integrity, Matt, Andy, and the rest of the team truly work hard to provide professional service and good quality results. If I have any major water damage in the future, I'll immediately call Water Extraction Experts.
Chris Montoya
Reviewer stats6 reviews • 0 photos
Review left by Chris Montoya
starstarstarstarstar 22 hours ago
While there is so much to say, they made a nightmare process - finding a leak growing mold in the bedroom closet - a seamless, quick and respectful end to end process. They were thorough in attention to detail, communication process, how they handled insurance claims and the final inspection before billing. This was a five star ⭐️ experience! Thanks.
Patrick McGinnis
Reviewer stats4 reviews • 0 photos
Review left by Patrick McGinnis
starstarstarstarstar 5 days ago
When we discovered wetness and mold in the corner of our guest room closet, we suspected the water had come from the shower of the adjacent guest bathroom. Water Extraction Experts were the first to respond to our urgent request for help. Using sophisticated equipment, they made a thorough evaluation that tentatively confirmed our suspicions that water from the shower spray had seeped between the old shower tiles and built up in the wall behind them. A detailed quote was submitted within hours. A containment area was established to prevent the spread of mold spores, and work was promptly begun to remove the water and damaged materials and begin mold remediation. Every member of the team was responsive to our needs. They arrived at the designated time everyday and worked with the utmost professionalism. They were a pleasure to work with and did an excellent job. Thank you Matt and your entire team.
Cheryll Arnold
Reviewer stats3 reviews • 0 photos
Review left by Cheryll Arnold
starstarstarstarstar 13 hours ago
I recommend them HIGHLY!!! I don't know what i would have done without their guidance & knowledge of my issue...thank you
John Shepard
Reviewer stats6 reviews • 0 photos
Review left by John Shepard
starstarstarstarstar 2 days ago
Fantastic! We needed our large kitchen island repaired and restored from water and mold damage. From start to finish, estimate to paint, Matt and his entire crew were professional in every way. They arrived on time every time. We received constant communication check-ins to make sure things were going smoothly. We were informed and consulted about every step. In the event of the inevitable setbacks, Matt and his crew (especially Chris) responded and adjusted and returned and fixed and kept at it until it was perfect by my wife's exacting standards. We all need to support local, home-grown companies when they deserve it. WEE absolutely deserves it. I cannot recommend this company strongly enough.
Jay Anderson
Reviewer stats2 reviews • 0 photos
Review left by Jay Anderson
starstarstarstarstar 3 days ago
Water Extraction Experts were very professional. They were prompt with every step of the process and maintained open lines of communication. They repaired my ceiling after a leak and the ceiling looks so good now. Would definitely recommend using them!!
Carlos McMahon
Reviewer statsLocal Guide • 57 reviews • 1 photo
Review left by Carlos McMahon
starstarstarstarstar 2 days ago
Where do I start. From the time I called them after looking for someone to remove quite a bunch of mold from my office, room closet.
The most important part for me was for the Water Extraction Experts (WEE) was to come out and see the severe damage.
Well Matt and team had an immediate plan, and it was laid out in full.
When, I said "yes" I was guided from day one, until the end. The team came in and did their job well, and as clean as one could be. Also, they worked and were never in my way, they just kept going forward. The most polite people to work with and talk to. But as I said, I knew the process everyday, and when I had to leave for a doctor's appointment, they had an outside lock box for me to come back in."GREAT JOB"!!!
Since, I am severely handicapped, and on a fixed income. I was afraid of ever following through, because I was afraid of the price I would be given, which I dreaded. THAT WAS NOT THE PROBLEM HERE. The job that was done, seems to me that it was twice the value than they charged me.
Excellent, high end materials and craftsmanship.
From when they started until now seeing the final product is amazing. Being on oxygen 24/7 and seeing the completed job, just fills my heart with joy!!!
"The value of work performed looks comparable to a job that would have cost us double." The job was considerably big, and the quality, fit, and finish, was mind-blowing.
Respectfully,
Carlos.
Sam Boling
Reviewer stats3 reviews • 0 photos
Review left by Sam Boling
starstarstarstarstar 3 days ago
We discovered a slow leak behind our dishwasher that required taking apart half of our kitchen. Water Extraction Experts took care of all the teardown, cleaning, testing, and reconstruction, installed new cabinets exactly matching the originals, laid new tile countertops, and left the kitchen looking better than ever. They were extremely responsive and communicative through the whole project and went out of their way to make sure everything was satisfactory. I would highly recommend their services for water damage and mold remediation.
Tina Farrar
Reviewer stats2 reviews • 0 photos
Review left by Tina Farrar
starstarstarstarstar 21 hours ago
I want to thank Water Extraction Experts for going above and beyond what I expected!! Matt and his team were very respectful and so easy to work with. When the home renovation stores didn’t come through when they were supposed to. Water Extraction Experts came through and took care of all the delivery’s and were there for me and took care of everything. I highly recommend Water Extraction Experts they were great. Thank you!!
cheryl Armstrong armstrong
Reviewer stats12 reviews • 0 photos
Review left by cheryl Armstrong armstrong
starstarstarstarstar 2 days ago
This company went above and beyond to help us after a small flood in our commercial building. They came on time, and cleaned up really well. They gave us a great price also to get everything cleaned up, re-carpeted, and painted in a timely manner. They are a local business too, and all speak good English!
Sue Ryan
Reviewer stats4 reviews • 0 photos
Review left by Sue Ryan
starstarstarstarstar 5 days ago
All aspects of WaterExtraction Experts were outstanding. Communication, quality of work, timing and professionalism of all involved. Special kudos to Chris, Sergio, DJ and Matt.
Sharon Gottlieb
Reviewer stats16 reviews • 0 photos
Review left by Sharon Gottlieb
starstarstarstarstar 1 hour ago
I was very impressed with Matt and his entire team of professionals. They all understand how stressful it is for a homeowner to experience water damage and make the process comfortable with great communication and knowledge. Matt is always available for questions and concerns. I knew I was in good hands from beginning to completion. I would highly recommend Water Extraction Experts as they truly are the experts!
Sharon,Thank you so much for the kind words. It was a pleasure working with you.We hope you never need us again, but if you do we will be there for you.Thank you again
Raelene Sibley
Reviewer stats5 reviews • 1 photo
Review left by Raelene Sibley
starstarstarstarstar 14 hours ago
When I found mold in my home my heart sunk. I called Matt and he was so kind and reassuring. He sent the team out to provide me with a quote and to let me know what to expect.
It’s been a long time since I’ve seen a company so respectful, knowledgeable and compassionate. Because of their team all the stress of the situation left. I was kept updated on the process including any bumps along the way.
Thank you Water Extraction Experts!
Monica Emerich
Reviewer stats1 review • 0 photos
Review left by Monica Emerich
starstarstarstarstar Yesterday
My husband and I purchased what we thought was our dream home for retirement ... only to discover serious mold issues during the initial inspection that had not been disclosed. We found Water Extraction Experts through a referral. Immediately Matt advised us about the next, best step to take--and we are so thankful he did. He recommended further mold testing by a professional mold hygienist. Had we not done that, we never would have discovered that the mold damage was far more extensive than first thought. This, of course, felt like a crisis. We had sold our home and needed to move. Matt was calm and understanding throughout this bad time. He rescheduled his crews to accommodate our move-in dates. The workers were amazing to watch as they tented the damaged areas and commenced with demolition, patiently explaining each step they were taking and ensuring that the house and people in it were adequately protected. Mold is a sneaky enemy--we lost walls, ceilings, cabinetry--but Matt and his team explained each step, each finding, and what would occur next. Plumbers and painters were scheduled in sync with demo so that the procedure flowed seamlessly...and we moved in on time. Needless to say, this was a very difficult time for our family--financially and emotionally--but the moment we walked into our home to spend the first night, tired and bedraggled from a moving day, the house exuded a new energy. It was clean, safe, warm, and nurturing. We almost cried in relief. You could never tell that our lovely home had been torn apart, that's how good the restoration process was. In conclusion, Matt and Water Extraction Experts and their recommended partners (plumbing and hygienist) are simply amazing in their communication, in their expertise, in their organizational skills. We put our trust in them and are so thankful that we did. Thanks, team, for guiding this moldy ship to a safe and happy harbor!
Monica, thank you so much for such kind words. We are so glad that you were happy with the way we handled your horrible experience. We hope that you can now enjoy your dream home, and although you are such a gracious customer, we hope you never have to call us for mold or anything else again.
Bianca McCullough
Reviewer stats3 reviews • 0 photos
Review left by Bianca McCullough
starstarstarstarstar 2 hours ago
Awesome, friendly, professional, thorough guys! Very satisfied.
Hannah Bridgers
Reviewer stats2 reviews • 0 photos
Review left by Hannah Bridgers
Five Stars
Very grateful for the Water Extraction Experts. They made the nightmare of finding mold in our home not feel as scary. They were very professional and prompt. They quickly got us on the schedule and took care of the mold in our home and handled the repairs. Excellent communication during the whole process. If we ever have any issues in the future, we will definitely hire them again. You can trust these guys to make your home safe again.
Lorraine Feagler
Reviewer stats1 review • 0 photos
Review left by Lorraine Feagler
starstarstarstarstar 25 mins ago
They were very professional, thorough and accommodating. I appreciate the highly detailed reports and pictures. I highly recommend this company!
Yvonne Zylan
Ophelia Adelai-Cornet
Reviewer stats1 review • 0 photos
Review left by Ophelia Adelai-Cornet
starstarstarstarstar 16 mins ago
I have rarely come across such professional and kind folks! Always on time, good communication, helpful and knowledgeable advice and incredibly generous in all of our dealings. I suffer from a brain tumor due to mold and they really went out of their way to help me. I’m incredibly grateful to this crew!
Ophelia,It was an honor to help you through such a difficult time.We appreciate you taking the time to write this review.We wish you the best.
Linda B @ 03/09/2023 07:03
5 stars
I had just bought a house in Sandia Park and was panicked to discover my washer hoses had leaked and flooded into my newly painted and carpeted hallway and bedrooms. I called Matt before 8 a.m. one desperate morning, and he was reassuring and had a team here that day. They were extremely timely, professional, kind, and competent. I am glad to say that problem is behind me, but I could not have been more pleased with Andy and his team! They completed the restoration efficiently and have totally addressed any lingering problems. I come from a city in Texas where I always know who to call - this was a cold call to Andy and, again, I could not have been more pleased! Thank you!
Cheryl Brubaker
Reviewer statsLocal Guide • 97 reviews • 101 photos
Review left by Cheryl Brubaker
starstarstarstarstar 2 days ago
Well done, rapid response, professional
Deborah Bader
1 review
Water Extraction Experts did great work. The crew was friendly, professional, thorough, and skilled. I would not hesitate to recommend them and will use them again should the need arise.
Services: Water damage-related cleanup & repair, Flood cleanup, Painting
Deborah,Thank you for taking the time to leave this review. We appreciate you recommending us to others.
Cindy Valencia
Review left by Cindy Valencia
Everyone was friendly and very professional.
Thank you Cindy it was a pleasure working with you!
Kevin Berry
Reviewer stats5 reviews • 0 photos
Review left by Kevin Berry
starstarstarstarstar 3 days ago
Every person we encountered was knowledgeable and professional. Would recommend to anyone in need of remediation.
Trisch Van Sciver
Reviewer stats2 reviews • 0 photos
Review left by Trisch Van Sciver
starstarstarstarstar 18 mins ago
Chris & his crew did an excellent job assessing the water damage , remediating it and then restoring the walls to pre flood state.
Matt and Andy came by for final inspection everything was done professionally and timely
They are awesome ! I highly recommend them!
Trisch,Thank you so much for taking the time leave a review. We are glad you were happy with the job and the team!We hope you don't , but if you should ever need us again please don't hesitate to call.
Kyle Houghton
Reviewer stats6 reviews • 0 photos
Review left by Kyle Houghton
starstarstarstarstar 3 days ago
Fantastic! Nothing but professional and the communication throughout, awesome. I’m jealous of Matt’s crew each and everyone treated my personal space and family with respect.
Great work and amazing communication. Matt is on point during a rough situation.
Thank you!
Kyle, Thank you so much for the kind words and taking the time to leave the review. It means a lot to know how we do.
Amy Rose
Reviewer stats3 reviews • 0 photos
Review left by Amy Rose
starstarstarstarstar 2 days ago
Water Extraction Experts are the gold standard for mold and water damage. They are top of the line! Matt and his crew were fantastic. They were always on time , professional, dependable, knowledgeable and kept us informed every step of the way. They worked directly with our insurance company, which was very helpful. The work they performed exceeded our expectations. We would definitely use them again!
Amy thank you so much for taking the time to leave such a great review. We hope we don't but if you should ever need us again, just call!
Skate Snatch
Reviewer stats2 reviews • 0 photos
Review left by Skate Snatch
starstarstarstarstar 15 hours ago
Use Water Extraction for a crawl space leak. This company did a great job....from communication to final clean up. I would recommend.
Michael Munk
Reviewer stats3 reviews • 0 photos
Review left by Michael Munk
starstarstarstarstar 1 hour ago
The overall experience in using their service was excellent. Highly professional, responsive, on time, and attention to detail. They did an excellent job of water restoration and mold removal. Upon completion they restored the residence to new and it was like it never happened. Great job !!
Highly recommend them for all your restoration needs.
Shiznoz222
Reviewer stats11 reviews • 9 photos
Review left by Shiznoz222
starstarstarstarstar 13 hours ago
Outstanding communication, professionalism, job execution and punctuality. 11/10, this is the gold standard for operational integrity in a field plagued by people looking to rip you off during a hard time.
Everyone on the team was incredibly friendly and they even offer 3rd party sanitation retesting services up front for your peace of mind.
Honorable mention: TLC Plumbing did the water heater replacement and was very accommodating to the mixed scheduling with WEE.
-CW
CW,Thank you so much for taking the time to leave such an awesome review.We are always here for you (hope you don't) if you should ever need us again!
Jeff McConaughy
Reviewer stats1 review • 0 photos
Review left by Jeff McConaughy
starstarstarstarstar 1 hour ago
Water Extraction Experts were prompt, punctual and professional throughout the experience. Everyone was friendly, easy-going and accommodating at every stage of the process and the result is a garage wall and ceiling that look better than it did before the leak occurred. I would definitely work with them again if the need arises (although I hope it doesn't.)
Jeff, we hope it doesn't arise either! We truly appreciate you taking the time to leave this wonderful review!So glad you are pleased with your garage.
Robert Arrington
Reviewer stats2 reviews • 0 photos
Review left by Robert Arrington
starstarstarstarstar 22 mins ago
This company is the best in town. They were amazing and did an incredible job when my family needed them. They were thoughtful and empathetic of our situation and did a fantastic job. I highly recommend them.
Robert, thank you so much for taking the time to give us such a great review!We hope you don't, but please keep us in mind if you should ever need us again!!
Savannah Sarracino
Reviewer stats3 reviews • 0 photos
Review left by Savannah Sarracino
starstarstarstarstar 18 hours ago
These people are amazing! Very polite and professional. They explain every detail and the customer service manager drove all the way out to bring a gift and ensure these boys were working hard! This company is above and beyond!
Jennifer Hammit
Reviewer stats3 reviews • 0 photos
Review left by Jennifer Hammit
starstarstarstarstar 3 days ago
I cannot recommend this team highly enough! They were punctual, professional, clearly experts in their field and the job they performed for us was exceptional. We received daily communication and they delivered above and beyond in the finished product. Our job ended up being bigger than expected and they did everything necessary to make sure we were completely taken care of, still within the same time frame. We will never go anywhere else if another water damage/mold issue arises. Thank you Matt, Scott, Andy, Carla and the entire Water Extraction Experts team.
JenniferThank you so much for taking the time to leave such a wonderful reviewWe appreciate the kinds words.We hope you won't, but please don't hesitate to call if you should need us again.
Charles Hammit
Reviewer stats4 reviews • 0 photos
Review left by Charles Hammit
starstarstarstarstar 3 hours ago
I highly recommend Water Extraction Experts for water or mold damage cleanup. Matt is professional and punctual. He kept me up-to-date almost daily through the entire process. From scheduling to demo, cleanup and reconstruction. His team was excellent. They reacted well to the changing needs of the job. Even working through a holiday weekend to get our home ready in time for new floor installation. Thank you Matt
Charles,Thank you for taking the time to leave such a great review!!We appreciate you choosing us and although we hope you don't, please let us know if we can help you again.
Mark Krueger
Reviewer stats36 reviews • 0 photos
Review left by Mark Krueger
starstarstarstarstar 17 hours ago
Recently had Matt's awesome team take care of a claim for one of my clients. The client had a significant roof leak causing damage to the garage, laundry room, kitchen and a few more locations. They were on top of it and got the client's house back to where it was before the roof leak. They communicated with the client, me and our claims adjuster and took great care of my client. My client said she was very happy with how quickly they were on top of it and very happy with the finished product. Thanks for the care and communication!
Thank you Mark for taking the time to leave such a great review! Please let us know if we can help you or your clients in the future!
Kay Machado
Reviewer stats1 review • 2 photos
Review left by Kay Machado
starstarstarstarstar 3 days ago
I've lived in New Mexico 38 years and Water Extraction Experts is the most professional company I have ever encountered. From start to finish they were excellent.
Eric Joseph
Reviewer stats3 reviews • 10 photos
Review left by Eric Joseph
starstarstarstarstar 4 days ago
From the first call to the finish, everyone at water extraction has been incredible to work with. They responded and worked with our insurance to schedule and clean everything right away, were thorough, took care and attention to detail, followed up to make sure we were happy with the work at every step, and immediately addressed any issues that came up along the way. I hope to never need to use them again, but would absolutely recommend them without hesitation as a first choice for any water damage repairs!
Susan C. Parr
Reviewer statsLocal Guide • 57 reviews • 0 photos
Review left by Susan C. Parr
starstarstarstarstar 17 hours ago
Wonderful business! People very pleasant; friendly. Doing excellent quality work. Impressed!
Tony
Added 1 week ago · Serviced May 2022
Very well coordinated team with excellent communication from Matt throughout the project. They did dry wall patching for us throughout an entire house after a repiping project. They did an excellent patch and texture job so that the patched areas are barely visible
From the minute I called for the free inspection/estimate to the day they completed the job, this company was professional, friendly, patient, and answered questions I didn't even know to ask. Thank you to you all for a great experience in a not-so-great situation.
robert perea
Reviewer stats3 reviews • 0 photos
Review left by robert perea
starstarstarstarstar 1 hour ago
Had wonderful service from this company. We had a water supply line break in our home. I called Matt and they responded quickly. They were prompt, professional, responsive to what we needed done. Andy and Scott and the crew were great! I highly recommend them
Jennie Ackerman
Reviewer stats3 reviews • 1 photo
Review left by Jennie Ackerman
starstarstarstarstar 16 hours ago
Water Extraction Experts did a fantastic job removing mold from a bathroom vanity in a home we recently purchased. The vanity had a large granite countertop that they had to remove to address the issue. They put everything back together perfectly. Matt was extremely courteous and gave daily progress updates. I highly recommend this company if you want excellent work!
Water Extraction ExpertsOwnerJennie, thank you so much for the kind words and review.We are always here to help with anything you need!
christopher gardner
Reviewer stats2 reviews • 0 photos
Review left by christopher gardner
starstarstarstarstar 20 hours ago
Matt and his team are incredible. My wife and I had tried talking to a few mold remediation companies in town but each said they’d get back to us or were scheduled out months away. I gave Water Extraction Experts a call and was put on the schedule much quicker than the other companies. The estimator came out and took thorough readings and pictures. Matt then provided us with an incredibly detailed summary of the work and a breakdown of each cost. The team then came out and made quick work of the demo being sure to keep everything clean as they went along. My wife and I received an amazing care package including dinner and a movie date to help with the stressful time. The air scrubbers were not too loud for our home but Matt was sure to include earplugs for us just in case. Our dogs didn’t mind the noise of the scrubbers either. After inspection passed and reconstruction began, Matt was diligent in communicating schedules and working around our plumber. It was a stress free experience thanks to Matt and Water Extraction Experts. Thank you guys for everything!
April Taylor
Reviewer stats4 reviews • 0 photos
Review left by April Taylor
5 days ago
Life savers! We were purchasing a home with damage to bedroom walls & floors caused by leaking pool equipment. Matt's team assessed the damage & provided a project start date that was timely.
Expect excellence in communication. Matt would call me each day to say when to expect his team. His crew arrived on time, happily answered all my questions & was thorough without rushing . Matt responds quickly by phone and email. I appreciated that.
Shortly after our bedroom was repaired we discovered another problem in a separate room. Matt's crew was available within a few days, helped to trouble shoot the cause of the damage & had everything wrapped up fast so we could continue with other contractors.
I can't say it enough, work with Water Extraction. It was truly a pleasure to do so.
Water Extraction Experts is an exceptional mold-remediation business in every way! I have high expectations for contractors in the home. I do not expect total perfection, but I do expect the job to be done right. This is one of the few businesses I’ve dealt with in recent days that shares that expectation. Matt, the owner, is a fabulous organizer, scheduler, and communicator. He always communicated immediately in giving me information about scheduling, returning a call, or sending email documentation. The documentation was extremely thorough and clear, with even a photo journal of every step. Over the course of the job, we met five of the workmen. They were also exceptional in doing their jobs. They were always on time, polite, friendly, knowledgeable, skillful, helpful, willing to go the extra mile, prepared with supplies and tools, and even compassionate toward us about what we were going through! They all appeared to be cross trained so that each one understood every step of the process. We never saw more than two of them at one time, or even the same two together that we had seen before, but they all worked together extremely well. There are several other aspects of the job that I particularly appreciated. One was that a non-toxic disinfectant was used. Not having to breathe strong chemicals for the three days of disinfectant application was important to me. Also, a mold test was recommended after the cleaning was done. Of course, there is additional time and expense, but it will be worth it when it is time to sell the house. Finally, they finished everything so that after the job was completed, all that needed to be done was to move back into the affected area! Without hesitation, I give my highest recommendation to Water Extraction Experts!
Matt and the entire team were fantastic to work with my client on their home. They were responsive and were able to locate the issue, mediate and test the problem areas within a very quick deadline that the homeowners were under. Their pricing is very reasonable and their crew was beyond courteous to everyone on the property. They made sure the homeowners questions were answered in advance, they described the issue clearly and with images, and they laid out a remedial plan that could be executed within a short time period. I would recommend this company to anyone who is needing a through inspection and solution with a company that has fantastic customer service and quick follow up.
Matt and the gang at Water Extraction Experts are kind, courteous, prompt, knowledgeable, and very professional. They went above and beyond to take care of our mold remediation. We would definitely recommend them.
Water Extraction Experts are a phenomenal company with great leadership, work ethic, and professionalism. I HIGHLY RECOMMEND THEM! I had a water pipe break in my house and they were there as soon as possible to help provide an excellent and needed service for me and my 4 month year old daughter.
Water Extraction Experts provide a professional service. They do incredible work and are experts in this field. We highly recommend this company.
Steve and Doug were totally professional across the board. They returned my voicemail promptly, arrived when they said they would, and their advice seemed based on honest experience and what was best for our house, not for their bottom line. I just got a great vibe from them. I'm able to do much of the work myself and they never balked at that. Great experience!
Great company. Helped locate a difficult problem with water seeping into my garage. Doug is very helpful and knowledgeable. Highly recommend this company and definitely will use them in the future if needed.
Heather Benore
Recently worked with Doug on a water leak issue we had in our townhome. He performed a thorough inspection and gave us a great assessment of possible damage and even gave us a heads up on some future risks to be on the look out for. Went above and beyond my expectations and we will absolutely be using these guys in the future! Thanks so much for your help!
Adam Sanders
These guys have solved multiple serious challenges at 2 properties for me. One of them left others stumped. Their familiarity with so many water related issues and their pragmatic approach is super valuable. This is the single best contractor experience I have had in the span of owning 5 homes.
Thank you Water Extraction Experts-Colorado for ensuring our facility is clean and Covid-19 free for our members. We are excited to see you all on May 1st. Please reach out to Water Extraction Experts if you need any business disinfected. They are a local company and provide quality work.
Benjamin Farley
I called Doug last night to look at a issue we had in our bathroom. He showed up first thing this morning and evaluated the area that flooded. He determined that I did not need his restoration service, but told me to keep a eye on a few areas. If you are concerned about water damage, I would call Doug. He will give you a fair and quick review of next steps if needed.
We woke up at 4am to a ruptured water heater. It was pouring water everywhere! We called the Water Extraction experts and they were at our home by 8am. They were professional, skilled and diligent . The team of technicians did a fantastic job and repaired the damage so that the areas affected are BETTER than new! We are so thankful and will highly recommend this company to anyone who needs their services! Thank you for all you did for us! Bob and Cathy Brown
Our renters tried to clean up a washer overfill on their own, but it was apparent the damage was too much so they called us after a week. I found Water Extraction Experts due to the fantastic reviews online. I am so glad I called. Matt was absolutely wonderful to work with, he helped me through the process even though I am out of state. Everything; from the first call, the removal of the carpet, the airing out, through the final layer of paint - Matt let me know what was to be done next. He had a great clean up crew and they were very efficient. I am a happy customer and appreciated the step-by-step guide for both the renters as well as for us. I will use no one else in the future.
Trina Bogart
Doug and the team with Water Extraction were amazing! We had an early freeze this year and had a flood in the basement. It was stressful and a real mess. They came out immediately that morning and got to work. They helped us empty out the rooms and got to work drying everything out. They were kind and empathetic. They did a great job and the basement is as good as new!
Peggy Nelson
Doug and his team did a fantastic job when we had the AC unit this summer leak water into the basement. Reused existing wood and couldn’t tell. Perfect. Then with this big snow storm and us not there it looked like we could have water in the house. He got over to the house quickly to inspect. Great reliable team. Thanks Doug!!!
Doug and his team were very professional and explain every detail, he responded right away and schedule the inspection soon, they where here on time I will definitely recommend.
Peggy Nelson
4 days ago
Doug and his team did a fantastic job when we had the AC unit this summer leak water into the basement. Reused existing wood and couldn’t tell. Perfect. Then with this big snow storm and us not there it looked like we could have water in the house. He got over to the house quickly to inspect. Great reliable team. Thanks Doug!!!
Janell Morelos
4 days ago
These guys are awesome. Immediate and more than thorough response to a larger problem than anticipated. Highly recommend!!
Scott
After opening my crawl space hatch and noticing it was filling up with water I became very concerned. Talked to a plumber and learned my dishwasher supply line had been leaking for some time. Called Water Extraction Experts to assess and clean up the damage. Unfortunately the water damage made its way through most of my kitchen and laundry room. The team quickly assessed the damage and did as minimal tear out as they could to dry and prevent any rot within the floor and walls. Very professional and knew exactly how to handle the situation. They worked directly with the insurance company, one less headache I had to worry about, and everything went smooth. Follow up visits were done to verify everything was dried out and no mold had started to grow. Would recommend to anyone
Lauren Sturges
7 weeks ago
Doug and his staff are incredible!! They arrived immediately after I reported a water leak in my basement. Mold had spread throughout and there as sitting water. They brought in their state of the art equipment, sealed off my basement to keep the rest of the home safe, and started mitigating the issue right away. They followed up to ensure everything was taken care of and safe. They communicated well and are very professional and kind. I highly recommend them to anyone with a water problem!!!!
Doug and his crew were Very Professional! We had a hot water heater issue and Doug came out after hours in the snow and had a crew here within 30 minutes. The crew was friendly and talked us through everything. Put in fans and the Next morning had the pad removed and kept the fans going till it was dry. Checked in daily for moisture and mold.
Matt Kenney
2 reviews
a month ago-
Doug and his team are absolutely amazing! After coming home to a burst pipe that caused considerable damage throughout my main floor and most of my basement, Doug was over to take a look in under an hour and mitigation started shortly after that. He and his team embodied professionalism throughout the entire process while also being very personable, were highly communicative, very timely and responsive, and worked with my schedule and needs. Doug handled most of the insurance work and did a great job of walking me through the process. I would use them again in a second if I ever had the need and would recommend them to anyone.
Rachel Free
3 reviews · 3 photos
a month ago-
Doug was amazing. He was at my house within 20 minutes of my call. Took the time to explain exactly what was causing my problem and exactly how to prevent it from reoccurring. I was convinced that I had a water leak but I didn't...Doug was honest and beyond helpful.
Jay Hunter
1 review
2 months ago-
They were great to work with. They were a referral from someone else and i understand why. The owner and employees were very helpful and great to work with when we lost our water heater.
Lori Gahr
9 weeks ago
Very thorough and professional. Progress reports every step of the way including pictures. Got rid of mold in both my kitchen and laundry room- as well as found 2 leaks I didn't know I had. Every member of their team was courteous and hard working! I absolutely recommend them. The mold in my house was rather extensive but they made an unpleasant situation manageable and the final cost came in right around the estimate provided. These are the folks to hire if you have a restoration need.
Living in WY I was having trouble finding a mold remediation company to perform all jobs I needed in my crawl. I reached out to CO companies and my experience with Doug and all of his crews was excellent. The guys were not only all gentlemen but they all were hard workers. Our job supervisor was the best, can’t recall his name but he was AWESOME. The removal of mold allows me good night sleep and the encapsulation was professionally installed as well. I do not smell the mold and dampness now when having to enter the crawl.
I hope to not need them again, but if so will not hesitate to contact Doug.
THANKS!
Outstanding service! The whole crew is very professional and thorough! They cleaned up the water damage, hauled off the debris and made sure we understood every step of the process.
wwp512
2 weeks ago
From the very first call you can tell this is a professional company. We had a very serious sewerage back flows from both of our bathroom floor drains. It got into the hallway, under the walls into the adjacent rooms.. it was a disaster. The Water Extraction Experts did just that, they send a team of experts who assessed the situation and got to work right away. It took many hours and 4 separate visits in 3 days to get the job done. The reason they had to come so many times was they worked around our schedule, coming in at 7am and again after our office is closed. I am writing this on my own willingness because this company needs to be recognized apart from the rest!
Liz D
5 weeks ago
These guys were great. They were on time, professional, reasonably priced, and communicative about the process. I hope I never need water extraction again, but if I do, I will definitely call them. I highly recommended them
Amy Nolker
6 weeks ago
This is the BEST company ever! They worked hard to fix our water and ceiling damage and its done and it looks Amazing! They are wonderful! Matt you have a fabulous group of Guys! They are clean, hard working, go above and beyond, professional, and so great to work with! Thank You Matt! We really appreciate you all!
Timothea Lapham
10 weeks ago
Our water main broke and we had water filling our crawl space and bubbling up from our front yard. Doug and his team, recommended by our plumber, showed up very quickly and assessed out situation. They were very knowledgeable and helpful in explaining what they thought the best plan of action would be, how they were going to do it, how long they estimated it would take and answered all our questions. All WEE employees were awesome to work with, very professional and I felt comfortable having them in and out of my house over the span of a week. Doug worked directly with our insurance agent and helped us understand what our claim consisted of as we had never had a water insurance claim before. Overall, I highly recommend Doug and his team for any water damage issues that may arise!
Clayton Swanson
11 weeks ago
After our main water line broke and flooded our crawlspace, my wife and I called Arrowhead Plumbers who recommended Water Extraction Experts. They were totally responsive on a Sunday and showed up quickly after us calling them. Doug and his team came in and went straight to work, informing us of everything we need to know about the job and typical insurance issues (we are first time home owners and had no idea how all that stuff worked). After the initial visit his team came daily to check on the drying progress, they were always on time and went above and beyond to help get our lives get back to normal. Thank you guys so very much for all you did! I can honestly say after working with other contractors these guys know how to run a solid and honest business!
Stephen and Carolyn Tully
11 weeks ago
We were very pleased with their promptness and they were very courteous and concientous about their work. Would recommend them to anyone with water damage problems.
I am a renter with smoke and water damage, Doug and his crew came immediately to help clean up after a small house fire. Very professional and very knowledgeable about the services provided. I am very satisfied with his work, I would recommend him and would call again in the fire if needed!
Nick Cummings
3 reviews
3 months ago
Helped me with my basement. Was honest and upfront about costs. They did a great job.
Top Notch Plumbing LLC Plumber
7 reviews
a month ago-
I've used Water Extraction Experts going on two years. Doug has proven to be professional, prompt and honest. I highly recommend this company!
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valerie McCullough
43 minutes ago
I would highly recommend this company. Outstanding service.
Lorna J
10 reviews · 4 photos
4 months ago-
Wow... just WOW.
My water heater burst, I have a pretty small house but it was... soggy. I'd called the big guys (ServPro, Stanley Steemer, etc) in the morning and mostly gotten, "well, we might be able to squeeze you in today... or we might not." as an answer. I know I'm not the only person in the city with a flood, but I definitely was nobody's priority. My adjuster recommended these guys, and I am SO GLAD.
They showed up within 90 minutes, came in and got to work. Fast, so friendly, and super helpful. They explained the whole process to me: what they were looking for, things they were concerned about; and came every day to check on the progress of my house and adjust equipment as necessary. Extremely thorough and detail oriented. They even got paint samples from all of my walls and touched them up if they were dinged or scraped in the process.
I couldn't possibly be more impressed by the work ethic and professionalism shown by every last one of the employees. As far as house floodings go, this was the best possible experience I could have hoped for. I'd highly recommend Water Extraction Experts, to anybody!
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Amy B.
5 reviews
3 days ago-
I called them after my home flooded after a local plumbing company failed to put my swamp cooler back together after "fixing" the problem they were called for.
These guys were awesome and just unbelievable professionalism the entire time they were here! They showed up on time for every single visit, even apologized for arriving 7 minutes early once. Putting up with my little yappy dogs so graciously earner them big points, too!
They made sure every drying and repairs were okayed by me before proceeding. I work nights and they accommodated every schedule request I had which made working with them such so easy!
I can't say enough good things about them and am so happy that I decided to work with them. They earned their 5 stars!
Kathy Westby
1 review
a month ago-
I woke up at 4am to water gushing out of my bathroom on the 2nd level of my home. I live alone and didn't know what to do first. Luckily I called on the right company! I called Water Extraction Experts and they were at my house within 45 minutes. Amazing technicians and great customer service. They immediately started working. I would highly recommend this company.
I called Water Extraction for help with my flooded basement. Unique to inquiries I had made to other companies, Doug quickly returned my call and was out to my home in Greeley within 24 hours. That was a great start--but the Water Extraction Crew decidedly assessed the most reasonable alternatives to my problem and had quality people appropriately lined up for all phases. Their crew was refreshingly courteous, professional, responsive to my concerns and went the extra mile to restore my property. I highly recommend them.
I was watching a friend's animals and walked into her house only to hear rushing water. I called and reached Doug on a Sat afternoon. He got from Fort Collins to Greeley in an hour. They were so professional and knowledgeable that my friend decided against coming home early to deal with the flooded basement and to let Doug and his crew handle it. Really happy with the job they did! Highly recommend this company.
Kelly Stephens
1 review
2 months ago-
I walked into our garage at 6:10 AM as I was leaving to work, to find our hot water heater flooding our garage. Matt and his team were at our house in 15 minutes!! They got the situation under control immediately and was very detailed in their inspection of the garage. They treated the area very effectively and Matt and his team were extremely professional, safe, and kind. The fact they responded at 6:15 AM was impressive and so greatly appreciated! I would only ever suggest them!
Steve Ollason
Local Guide · 16 reviews · 1 photo
3 weeks ago-
Wow! I called these guys Sunday morning when I noticed some flooding at our office and they were here in less than an hour! Extremely professional and tidy. They were even willing to get to the office at 6 am to clean up before our patients came in for the morning. I took a giant stack of cards so all of my friends and family make sure to use them!
We had a leaking water heater and a big flood about to happen. I called these professionals and within an hour they were at our home, moving furniture, sucking up water, using fans, and extractors and making everything better. Within a week we were all back together and you would never know we had a flood. The level of professionalism is difficult to find these days. I would recommend this business to anyone with a water problem of any kind. They are the very best!!!!!!!
Great local company with quick response and emergency service. Doug and his techs are knowledgeable and friendly!
Doug and his team acted very quickly when I found my kitchen half flooded with water. They were at my place within 30 minutes on a holiday, and immediately found the problem. Not only did they help me remove the water, they contacted people to help me with the next steps to fix my problem. They kept me informed and I would happily refer anyone to this company!
Doug and his team at Water Extraction Experts were extremely professional, thorough and dedicated to completing the job to the highest of standards. We discovered the leak late at night and Doug arrived within 30 minutes of our call, stayed past midnight, and followed up the next day to make sure our home dried properly. He got straight to work and set up equipment to dry all wet areas, effectively preventing thousands of dollars’ worth of damage. It was an absolute pleasure working with him and his entire team. I highly recommend this company to anyone with a water extraction problem.