Customer Reviews
Read What Our Customers Have to Say About Us…
I have rarely come across such professional and kind folks!
Review left by Ophelia Adelai-Cornet
water damage restoration
Linda B @ 03/09/2023 07:03
5 stars
I had just bought a house in Sandia Park and was panicked to discover my washer hoses had leaked and flooded into my newly painted and carpeted hallway and bedrooms. I called Matt before 8 a.m. one desperate morning, and he was reassuring and had a team here that day. They were extremely timely, professional, kind, and competent. I am glad to say that problem is behind me, but I could not have been more pleased with Andy and his team! They completed the restoration efficiently and have totally addressed any lingering problems. I come from a city in Texas where I always know who to call - this was a cold call to Andy and, again, I could not have been more pleased! Thank you!
Rapid Response, professional, well done!
Review left by Cheryl Brubaker
Friendly, professional, thorough, and skilled
Friendly and professional
Knowledgeable and Professional
Review left by Kevin Berry
I highly recommend them!
Review left by Trisch Van Sciver
Matt and Andy came by for final inspection everything was done professionally and timely
They are awesome ! I highly recommend them!
Fantastic!
Review left by Kyle Houghton
Great work and amazing communication. Matt is on point during a rough situation.
Thank you!
Gold Standard for Mold and Water Damage
Review left by Amy Rose
This company did a great job!
Review left by Skate Snatch
Highly recommend them for all your restoration needs.
Review left by Michael Munk
Highly recommend them for all your restoration needs.
Gold Standard for Operational Integrity
Review left by Shiznoz222
Everyone on the team was incredibly friendly and they even offer 3rd party sanitation retesting services up front for your peace of mind.
Honorable mention: TLC Plumbing did the water heater replacement and was very accommodating to the mixed scheduling with WEE.
-CW
Prompt, Punctual and Professional
Review left by Jeff McConaughy
Best in Town!
Review left by Robert Arrington
These people are amazing!!
Review left by Savannah Sarracino
Punctual, Professional, Clearly Experts in Their Field
Review left by Jennifer Hammit
Professional and Punctual
Review left by Charles Hammit
Review left by Mark Krueger
Most Professional Company
Review left by Kay Machado
From First Call to Finish
Review left by Eric Joseph
Wonderful Business!!
Review left by Susan C. Parr
Very well coordinated team with excellent communication
Great Company
From the minute I called for the free inspection/estimate to the day they completed the job, this company was professional, friendly, patient, and answered questions I didn't even know to ask. Thank you to you all for a great experience in a not-so-great situation.
Wonderful Service!!
Review left by robert perea
Highly recommend this company!!
Review left by Jennie Ackerman
Water Extraction Experts was much quicker than the other companies
Review left by christopher gardner
Life Savers
Review left by April Taylor
Expect excellence in communication. Matt would call me each day to say when to expect his team. His crew arrived on time, happily answered all my questions & was thorough without rushing . Matt responds quickly by phone and email. I appreciated that.
Shortly after our bedroom was repaired we discovered another problem in a separate room. Matt's crew was available within a few days, helped to trouble shoot the cause of the damage & had everything wrapped up fast so we could continue with other contractors.
I can't say it enough, work with Water Extraction. It was truly a pleasure to do so.
Willing to go that extra mile
Water Extraction Experts is an exceptional mold-remediation business in every way! I have high expectations for contractors in the home. I do not expect total perfection, but I do expect the job to be done right. This is one of the few businesses I’ve dealt with in recent days that shares that expectation. Matt, the owner, is a fabulous organizer, scheduler, and communicator. He always communicated immediately in giving me information about scheduling, returning a call, or sending email documentation. The documentation was extremely thorough and clear, with even a photo journal of every step. Over the course of the job, we met five of the workmen. They were also exceptional in doing their jobs. They were always on time, polite, friendly, knowledgeable, skillful, helpful, willing to go the extra mile, prepared with supplies and tools, and even compassionate toward us about what we were going through! They all appeared to be cross trained so that each one understood every step of the process. We never saw more than two of them at one time, or even the same two together that we had seen before, but they all worked together extremely well. There are several other aspects of the job that I particularly appreciated. One was that a non-toxic disinfectant was used. Not having to breathe strong chemicals for the three days of disinfectant application was important to me. Also, a mold test was recommended after the cleaning was done. Of course, there is additional time and expense, but it will be worth it when it is time to sell the house. Finally, they finished everything so that after the job was completed, all that needed to be done was to move back into the affected area! Without hesitation, I give my highest recommendation to Water Extraction Experts!
Fantastic Customer Service
Matt and the entire team were fantastic to work with my client on their home. They were responsive and were able to locate the issue, mediate and test the problem areas within a very quick deadline that the homeowners were under. Their pricing is very reasonable and their crew was beyond courteous to everyone on the property. They made sure the homeowners questions were answered in advance, they described the issue clearly and with images, and they laid out a remedial plan that could be executed within a short time period. I would recommend this company to anyone who is needing a through inspection and solution with a company that has fantastic customer service and quick follow up.
Above and Beyond
Matt and the gang at Water Extraction Experts are kind, courteous, prompt, knowledgeable, and very professional. They went above and beyond to take care of our mold remediation. We would definitely recommend them.
Great Job
Great company. Helped locate a difficult problem with water seeping into my garage. Doug is very helpful and knowledgeable. Highly recommend this company and definitely will use them in the future if needed.
Excellent Service
Water Extraction Experts provide a professional service. They do incredible work and are experts in this field. We highly recommend this company.
Amazing
Water Extraction Experts are a phenomenal company with great leadership, work ethic, and professionalism. I HIGHLY RECOMMEND THEM! I had a water pipe break in my house and they were there as soon as possible to help provide an excellent and needed service for me and my 4 month year old daughter.
True Professionals
Steve and Doug were totally professional across the board. They returned my voicemail promptly, arrived when they said they would, and their advice seemed based on honest experience and what was best for our house, not for their bottom line. I just got a great vibe from them. I'm able to do much of the work myself and they never balked at that. Great experience!
Great company
Recently, we experienced a damaging water leak in our house. Water leaked from a bathroom through a wall and into an adjoining bedroom soaking the carpet and pad. Water Extraction Experts came in and mitigated the damage quickly and efficiently and ensured that we will have no future problems with mold. The team kept us informed at each step in the process. All team members wore masks and covers over their shoes. They cleaned up after themselves and hauled off all the damaged carpet and padding. This is a professional company with skilled workers who know what they are doing. I highly recommend Water Extraction Experts.
professional, efficient and communication was amazing
Thanks so much for your help!
Great work and great people to work with!
Great company to work with, would refer them without hesitation.
Mold due to plumbing leak was found. Contacted Water Extraction Experts for an estimate which I received very quickly. We hired them to do the mold remediation based on the detailed information we received in quote and the great customer service. The work was done and we couldn't be happier with the final result. Mold was cleaned up and all the finishing work was completed in a very professional manner. There was communication from Water Extraction throughout the process which was greatly appreciated. Great company to work with, would refer them without hesitation.
I would recommend them to others.
Very professional and responsive. Matt and his team were great to work with. I would recommend them to others.
They made a a traumatic event stress free and manageable.
I had a water leak while I was away and the house flooded from the second story. Water Extraction Experts were at my home within an hour of contacting them. They started the process immediately and worked with me every step of the way. WEE also documented the whole process and submitted the report to the insurance company. They made a a traumatic event stress free and manageable. I hope I never need them again but if I do I know where to go.
Very professional and responsive.
I am very please with the quality of their work
The team was very professional. They wore face masks (because of Covid 19 pandemic), completed the work quickly, and took photographs of my crawl space before and after. I am very please with the quality of their work
Excellent Work
Quick response (they were here within 24hrs). They were professional (especially during this Covid-19 time) all the workers wore masks, feet coverings, and gloves. They answered all of mine and my husbands questions. Matt checked on his guys work and made sure we were totally satisfied. Great work guys!
Pragmatic approach is super valuable.
These guys have solved multiple serious challenges at 2 properties for me. One of them left others stumped. Their familiarity with so many water related issues and their pragmatic approach is super valuable. This is the single best contractor experience I have had in the span of owning 5 homes.
I thoroughly recommend them for their responsiveness, professionalism and completeness of work
I would use them every time!
Awesome company
EXCELLENT COMPANY!
Great Disinfecting Services-Anytime Fitness Fort Collins
Thank you Water Extraction Experts-Colorado for ensuring our facility is clean and Covid-19 free for our members. We are excited to see you all on May 1st. Please reach out to Water Extraction Experts if you need any business disinfected. They are a local company and provide quality work.
great job of communicating
He will give you a fair and quick review of next steps if needed.
Excellent communication, service, and professionalism.
We are so thankful and will highly recommend this company to anyone who needs their services!
We woke up at 4am to a ruptured water heater. It was pouring water everywhere! We called the Water Extraction experts and they were at our home by 8am. They were professional, skilled and diligent . The team of technicians did a fantastic job and repaired the damage so that the areas affected are BETTER than new! We are so thankful and will highly recommend this company to anyone who needs their services! Thank you for all you did for us! Bob and Cathy Brown
I will use no one else in the future.
Our renters tried to clean up a washer overfill on their own, but it was apparent the damage was too much so they called us after a week. I found Water Extraction Experts due to the fantastic reviews online. I am so glad I called. Matt was absolutely wonderful to work with, he helped me through the process even though I am out of state. Everything; from the first call, the removal of the carpet, the airing out, through the final layer of paint - Matt let me know what was to be done next. He had a great clean up crew and they were very efficient. I am a happy customer and appreciated the step-by-step guide for both the renters as well as for us. I will use no one else in the future.
Doug and the team with Water Extraction were amazing!
Doug and the team with Water Extraction were amazing! We had an early freeze this year and had a flood in the basement. It was stressful and a real mess. They came out immediately that morning and got to work. They helped us empty out the rooms and got to work drying everything out. They were kind and empathetic. They did a great job and the basement is as good as new!
My wife and are very happy with the finished product.
Andy and Chris were very professional and completed the project on time. My wife and are very happy with the finished product. We will definitely use their services again if needed and we will also recommend them to anyone we talk to looking for water damage assistance. Thank you so much Austin, Jenn
This company is outstanding
This company is outstanding. They did an awesome job getting the mold removed from my bedroom window. They arrived on time and were very thorough. i truly appreciated how my calls and concerns were addressed the first time.
Great reliable team.
Doug and his team did a fantastic job when we had the AC unit this summer leak water into the basement. Reused existing wood and couldn’t tell. Perfect. Then with this big snow storm and us not there it looked like we could have water in the house. He got over to the house quickly to inspect. Great reliable team. Thanks Doug!!!
Moisture check up
Doug and his team were very professional and explain every detail, he responded right away and schedule the inspection soon, they where here on time I will definitely recommend.
Doug and his team did a fantastic job when we had the AC unit this summer leak water into the basement
Doug and his team did a fantastic job when we had the AC unit this summer leak water into the basement. Reused existing wood and couldn’t tell. Perfect. Then with this big snow storm and us not there it looked like we could have water in the house. He got over to the house quickly to inspect. Great reliable team. Thanks Doug!!!
“It looks like it never happened!"
Matt was fantastic in keeping us up to date in getting our house back to normal after our washing machine leaked over a six-week absence. Andy and his team at our house were exceptionally friendly, knowledgeable, and reassuring throughout their restoration. The best critique came from our eight-year-old after seeing their completed work: “It looks like it never happened!
These guys are awesome.
These guys are awesome. Immediate and more than thorough response to a larger problem than anticipated. Highly recommend!!
Would recommend to anyone!
After opening my crawl space hatch and noticing it was filling up with water I became very concerned. Talked to a plumber and learned my dishwasher supply line had been leaking for some time. Called Water Extraction Experts to assess and clean up the damage. Unfortunately the water damage made its way through most of my kitchen and laundry room. The team quickly assessed the damage and did as minimal tear out as they could to dry and prevent any rot within the floor and walls. Very professional and knew exactly how to handle the situation. They worked directly with the insurance company, one less headache I had to worry about, and everything went smooth. Follow up visits were done to verify everything was dried out and no mold had started to grow. Would recommend to anyone
Doug and his staff are incredible!!
Doug and his staff are incredible!! They arrived immediately after I reported a water leak in my basement. Mold had spread throughout and there as sitting water. They brought in their state of the art equipment, sealed off my basement to keep the rest of the home safe, and started mitigating the issue right away. They followed up to ensure everything was taken care of and safe. They communicated well and are very professional and kind. I highly recommend them to anyone with a water problem!!!!
This is one of those genuine five star companies.
I have to give Matt and the folks at Water Extraction Experts really high marks. This is one of those genuine five star companies. They were very clear about what they would do, when they would do it, and how much it would cost. They showed up on time, were a model of efficiency, and held their schedule throughout the mitigation and reconstruction. On top of all this, Matt's experience with insurance companies really made my life so much easier in that department. If you need their services, things are not going well, but you won't find a better partner in the recovery process.
Great experience
Doug and his crew were Very Professional! We had a hot water heater issue and Doug came out after hours in the snow and had a crew here within 30 minutes. The crew was friendly and talked us through everything. Put in fans and the Next morning had the pad removed and kept the fans going till it was dry. Checked in daily for moisture and mold.
Doug and his team are absolutely amazing!
I was convinced that I had a water leak but I didn't...Doug was honest and beyond helpful.
Professional all the way
Professional all the way. Matthew came in - gave us an estimate and the work began right away. Wonderful communication with both the seller and myself as a Real Estate agent.
Great experience!!
Ever have water problems call Doug!!
They were great to work with.
They were professional and organized, thank you again!
Matt and his team really did a great job helping me despite some unfortunate circumstances. They were professional and organized, thank you again!
Very thorough and professional.
Very thorough and professional. Progress reports every step of the way including pictures. Got rid of mold in both my kitchen and laundry room- as well as found 2 leaks I didn't know I had. Every member of their team was courteous and hard working! I absolutely recommend them. The mold in my house was rather extensive but they made an unpleasant situation manageable and the final cost came in right around the estimate provided. These are the folks to hire if you have a restoration need.
Matt and his team were nothing less than exceptional
Matt and his team were nothing less than exceptional. They are kind, professional, detail-oriented, efficient, and truly magical. They were able to repair our home (and truly, our life) under budget and ahead of deadline. And it looks better than it did before our disaster! Coming from the perspective of small business owners ourselves, Water Extraction Experts was easily the most exceptional business we have interacted with in New Mexico. Save their number!
Even in WY
Living in WY I was having trouble finding a mold remediation company to perform all jobs I needed in my crawl. I reached out to CO companies and my experience with Doug and all of his crews was excellent. The guys were not only all gentlemen but they all were hard workers. Our job supervisor was the best, can’t recall his name but he was AWESOME. The removal of mold allows me good night sleep and the encapsulation was professionally installed as well. I do not smell the mold and dampness now when having to enter the crawl.
I hope to not need them again, but if so will not hesitate to contact Doug.
THANKS!
Great service!
Outstanding service! The whole crew is very professional and thorough! They cleaned up the water damage, hauled off the debris and made sure we understood every step of the process.
I am writing this on my own willingness because this company needs to be recognized apart from the rest!
From the very first call you can tell this is a professional company. We had a very serious sewerage back flows from both of our bathroom floor drains. It got into the hallway, under the walls into the adjacent rooms.. it was a disaster. The Water Extraction Experts did just that, they send a team of experts who assessed the situation and got to work right away. It took many hours and 4 separate visits in 3 days to get the job done. The reason they had to come so many times was they worked around our schedule, coming in at 7am and again after our office is closed. I am writing this on my own willingness because this company needs to be recognized apart from the rest!
I highly recommended them
These guys were great. They were on time, professional, reasonably priced, and communicative about the process. I hope I never need water extraction again, but if I do, I will definitely call them. I highly recommended them
This is the BEST company ever!
This is the BEST company ever! They worked hard to fix our water and ceiling damage and its done and it looks Amazing! They are wonderful! Matt you have a fabulous group of Guys! They are clean, hard working, go above and beyond, professional, and so great to work with! Thank You Matt! We really appreciate you all!
Even our claim adjuster was impressed with the quality and honesty
Matt and his team are an amazing restoration team. They responded very quickly to our call regarding a broken pipe. The entire team was courteous, informed, and respectful. They were working 12 jobs, and managed to make us feel as though we were their only customer. They always showed up on time and were ready to work hard. They ensured minimal disruption and treated our belongings with great care. The quality of their work was stellar. When they left for the day, they cleaned their work area . . . every single day. They worked flawlessly with our insurance company and enabled us to resolve the claim quickly. Even our claim adjuster was impressed with the quality and honesty exhibited by this company. You will not find a more professional team, ANYWHERE. If Matt could bottle this team's work ethic and sell it, he would be a multi-millionaire.
Don't call anyone else!
Don't call anyone else! We had another company come out when a water supply line broke based on our insurance companies suggestion. They were not attentive and neglected our situation. Matt and his team were referred to us and he showed up within an hour and pointed out everything that was not done correctly. He had his team at our house within a couple of hours. They took care of almost all the reconstruction. Everyone that walked into our home was very polite and respectful They made us feel confident that they would do an excellent job and they delivered on every promise! Thank you Matt and thank you to your team! I pray we never need your mitigation services, but if we do, we will only call you!
quality and honesty
Matt and his team are an amazing restoration team. They responded very quickly to our call regarding a broken pipe. The entire team was courteous, informed, and respectful. They were working 12 jobs, and managed to make us feel as though we were their only customer. They always showed up on time and were ready to work hard. They ensured minimal disruption and treated our belongings with great care. The quality of their work was stellar. When they left for the day, they cleaned their work area . . . every single day. They worked flawlessly with our insurance company and enabled us to resolve the claim quickly. Even our claim adjuster was impressed with the quality and honesty exhibited by this company. You will not find a more professional team, ANYWHERE. If Matt could bottle this team's work ethic and sell it, he would be a multi-millionaire.
I highly recommend Doug and his team for any water damage issues that may arise!
Our water main broke and we had water filling our crawl space and bubbling up from our front yard. Doug and his team, recommended by our plumber, showed up very quickly and assessed out situation. They were very knowledgeable and helpful in explaining what they thought the best plan of action would be, how they were going to do it, how long they estimated it would take and answered all our questions. All WEE employees were awesome to work with, very professional and I felt comfortable having them in and out of my house over the span of a week. Doug worked directly with our insurance agent and helped us understand what our claim consisted of as we had never had a water insurance claim before. Overall, I highly recommend Doug and his team for any water damage issues that may arise!
quality work and your kindness
Our office had a water leak right before the Christmas holidays. Matt and his staff were right there to help us through this devastating event. This company and the staff are so professional and caring. All steps of the process pertaining to the clean up and remodel were explained to me. I can't say enough good things about this company. If I could I would give them 10 stars!!! Matt and staff thank you so much for your great quality work and your kindness.
Thank you guys so very much for all you did!
After our main water line broke and flooded our crawlspace, my wife and I called Arrowhead Plumbers who recommended Water Extraction Experts. They were totally responsive on a Sunday and showed up quickly after us calling them. Doug and his team came in and went straight to work, informing us of everything we need to know about the job and typical insurance issues (we are first time home owners and had no idea how all that stuff worked). After the initial visit his team came daily to check on the drying progress, they were always on time and went above and beyond to help get our lives get back to normal. Thank you guys so very much for all you did! I can honestly say after working with other contractors these guys know how to run a solid and honest business!
Would recommend them to anyone with water damage problems.
We were very pleased with their promptness and they were very courteous and concientous about their work. Would recommend them to anyone with water damage problems.
Trustworthy Partners
Trustworthy partners for restoring your home. I'm a meticulous engineer, and this team met my every expectation. They will bend over backward to get the job done right
Help when you need it the most
Very pleased
I am a renter with smoke and water damage, Doug and his crew came immediately to help clean up after a small house fire. Very professional and very knowledgeable about the services provided. I am very satisfied with his work, I would recommend him and would call again in the fire if needed!
Experts
Possibly the best business we've ever worked with
professional, prompt and meticulous
I highly recommend Water Extraction Experts and would use their services again if needed.
I literally couldn’t say enough good things
They did a great job.
I highly recommend this company!
I would highly recommend this company. Outstanding service.
Wow... just WOW.
My water heater burst, I have a pretty small house but it was... soggy. I'd called the big guys (ServPro, Stanley Steemer, etc) in the morning and mostly gotten, "well, we might be able to squeeze you in today... or we might not." as an answer. I know I'm not the only person in the city with a flood, but I definitely was nobody's priority. My adjuster recommended these guys, and I am SO GLAD.
They showed up within 90 minutes, came in and got to work. Fast, so friendly, and super helpful. They explained the whole process to me: what they were looking for, things they were concerned about; and came every day to check on the progress of my house and adjust equipment as necessary. Extremely thorough and detail oriented. They even got paint samples from all of my walls and touched them up if they were dinged or scraped in the process.
I couldn't possibly be more impressed by the work ethic and professionalism shown by every last one of the employees. As far as house floodings go, this was the best possible experience I could have hoped for. I'd highly recommend Water Extraction Experts, to anybody!
These guys were awesome and just unbelievable professionalism
These guys were awesome and just unbelievable professionalism the entire time they were here! They showed up on time for every single visit, even apologized for arriving 7 minutes early once. Putting up with my little yappy dogs so graciously earner them big points, too!
They made sure every drying and repairs were okayed by me before proceeding. I work nights and they accommodated every schedule request I had which made working with them such so easy!
I can't say enough good things about them and am so happy that I decided to work with them. They earned their 5 stars!
Awesome
I would highly recommend this company.
Prompt, Professional & Thorough
I called Water Extraction for help with my flooded basement. Unique to inquiries I had made to other companies, Doug quickly returned my call and was out to my home in Greeley within 24 hours. That was a great start--but the Water Extraction Crew decidedly assessed the most reasonable alternatives to my problem and had quality people appropriately lined up for all phases. Their crew was refreshingly courteous, professional, responsive to my concerns and went the extra mile to restore my property. I highly recommend them.
Fast and efficient help
I was watching a friend's animals and walked into her house only to hear rushing water. I called and reached Doug on a Sat afternoon. He got from Fort Collins to Greeley in an hour. They were so professional and knowledgeable that my friend decided against coming home early to deal with the flooded basement and to let Doug and his crew handle it. Really happy with the job they did! Highly recommend this company.
I would only ever suggest them!
Wow!
Water Damage Restoration
We had a leaking water heater and a big flood about to happen. I called these professionals and within an hour they were at our home, moving furniture, sucking up water, using fans, and extractors and making everything better. Within a week we were all back together and you would never know we had a flood. The level of professionalism is difficult to find these days. I would recommend this business to anyone with a water problem of any kind. They are the very best!!!!!!!
Quick response
Great local company with quick response and emergency service. Doug and his techs are knowledgeable and friendly!
Would happily refer anyone to this company
Doug and his team acted very quickly when I found my kitchen half flooded with water. They were at my place within 30 minutes on a holiday, and immediately found the problem. Not only did they help me remove the water, they contacted people to help me with the next steps to fix my problem. They kept me informed and I would happily refer anyone to this company!
Extremely professional, thorough and dedicated
Doug and his team at Water Extraction Experts were extremely professional, thorough and dedicated to completing the job to the highest of standards. We discovered the leak late at night and Doug arrived within 30 minutes of our call, stayed past midnight, and followed up the next day to make sure our home dried properly. He got straight to work and set up equipment to dry all wet areas, effectively preventing thousands of dollars’ worth of damage. It was an absolute pleasure working with him and his entire team. I highly recommend this company to anyone with a water extraction problem.
Very professional.
Highly recommend them!
Last Wednesday my washing machine had a filter failure that resulted in the spilling of "LOTS" of water in my bathroom which then flowed into my carpeted bedroom. I called Water Extraction Experts and they were at my house within 1 hour. They did an EXCELLENT job! Moved my bedroom furniture, removed water from carpet /pad plus reviewed the crawl space under the bedroom. Very thorough job! Left carpet/pad to dry with blow dryers and a dehumidifier. When carpet/pad was thoroughly dried they reset my furniture and carpet. Their staff were all very professional. Highly recommend them!
Highly recommended.
Highly Recommend
I highly recommend Doug and his crew. They were thorough, careful, polite and attended to the details. The crawl space in my 30 year old house was a mouse highway. Doug's team thoroughly cleaned the crawlspace removing the old pressure tank and stuff that had been stored down there for years. Then they removed the old membrane and dried the crawlspace completely. They used antimicrobials, bug spray, hepa filters and dehumidifiers to bring the crawlspace up to my standards. Then they searched diligently for any place where the mice might be getting in. They sealed these and returned repeatedly looking for signs of mice and any other possible entry points. It's hard to find professionals who will take the time to look at unique problems and find good solutions. Doug and his team used excellent problem solving skills to fix the problem. Thank you!
Highly recommend them for any water damage mitigation
We had faulty installation on bathroom plumbing from the builder on a new build. The result was water collection and damage on the bathroom floor and floor boards and in the crawl space. Doug and Dennis demonstrated a high level of expertise in identifying moisture in the floor and floor boards and in the crawl space and explained in terms easy to understand what was required to mitigate the damage and prevent potential mold. They were very prompt in arriving and started the clean-up process immediately. Their work was very professional, in my opinion, much better than originally done by the builder. They also worked with the builder directly including all the billing. They were very professional and demonstrated a very high competency level in this filed. I would highly recommend them for any water damage mitigation!
Rare find in contractors these days.
Well worth the call
Doug of Water Extraction Experts was prompt, courteous and professional. He arrived a few hours after I called on a Monday morning, quickly identified the water damaged areas and began remediation immediately. He stayed involved in the process throughout and stayed in close contact with me the entire time. At a stressful time, Doug was there to assure me that the situation was being handled professionally and in accordance with industry standards. Well worth the call.
You won't regret hiring these folks.
We had a supply side plumbing leak which resulted in rather extensive damages to our upstairs bath, bedroom, closet and ground floor kitchen. I initially contacted another company for service. Their estimator somehow managed to break four floor level tiles while he was here (unnoticed until later)! I wasted a week and a half attempting to schedule the work and I finally fired them! Enter Water Extraction Experts.
Matt, Andy, Chris (and a few others) at Water Extraction Experts did a thorough and exemplary job of putting our home back in good order, as it was before our little disaster. Black mold was discovered, aggravated by the unnecessary delays described above. Water Extraction Experts did the demo, remediation and reconstruction in a timely manner and at a very reasonable price. (coordinated drywall and hardwood subcontractors as well). They worked smoothly with our insurance. On their many visits, every one of them was very friendly, polite, respectful and accommodating. They always arrived promptly.
I lost count of how many visits this crew made out here (we live in Tijeras). I had to leave during their last visit on Friday and asked my wife to do a walk around final inspection. I paid the invoice before I left. She pointed out that the rubber seal strip was missing from the foot of the shower insert. (inexpensive peel 'n stick DIY item) and that there was a small hole behind the missing, broken tile. After essentially completing the project and after being paid... THEY CAME BACK OUT on Saturday, replaced the seal and cosmetically reconstructed the damage from the broken tile. The damaged tile was not their responsibility. This was absolutely above and beyond expectations!
(Note: Hardwood contractor paid separately.)
You won't regret hiring these folks.
I highly recommend this company.
Can't say enough great things
I can't say enough great things about this company! Not only were they able to check our basement out shortly after I called, they immediately set-up equipment and began cleaning/drying our basement out so further damage would not occur. They were timely, professional, clean, and followed up several times to ensure the space did not get wet again (each time coming back to check for water and any moisture). I would highly recommend this company for anyone who needs this service!
I really appreciate everything he has done to make this situation easier.
Top notch
Doug and his team are top notch. They work with you and the insurance company. My basement flooded and I called Doug and he showed up with his team within 1.5 hours and cleaned up the water in a few hours. But the process is long. Doug tells you up front the process so there is no surprises ......great to work with and would highly recommend.
Recommend them highly.
Thankful to have found them at such a stressful point in our lives.
Know their stuff
Doug was extremely helpful to us in a stressful and unpleasant sewage back up situation. His experience and training, as well as his professionalism and genuine consideration were evident from the start. It is a always a relief when you find a service company that "knows their stuff" and that you can have full confidence in. If you find yourself in need of this type of service, Water Extraction Experts are definitely who you want to call.
They came right away when we called and saw the project through.
Consummate professionals.
They are definitely EXPERTS.
He was very professional and courteous and got the work done in a timely manner.
Highly recommended.
Very professional and knowledgeable
They Saved Our Wood Floors
The day after we signed a contract and sold our house, a handyman was nailing in new baseboard in our master bath. Unknowingly, he hit a pipe next to our shower. A few hours later, I noticed a little water under the baseboard...and a slight hissing noise. Oh no. I ran down to the basement...water was pouring from the ceiling onto the basement floor. ARGHHHHH. I went up to the kitchen and noticed my wood floor was starting to cup. The water went down the wall and under the floor. At this point, I'm in a panic and start searching for water/flood damage experts. The first company I called didn't answer the phone. I called the next company which happened to be Water Extraction Experts. Doug answered the phone...he was perfectly calm. He said, "We'll have a team out to your house in 20 minutes." They actually showed up early and immediately got to work. Doug was very professional. He let me know exactly what needed to be done, how long it would take and put my frayed nerves to ease. He saved our wood floors which would of been thousands of dollars to replace. I can't say enough good things about this company. The bottom line is Doug and his team at Water Extraction Experts knows what they're doing. They get the job done and don't overcharge. You can hire them knowing that you're hiring a talented, ethical team that will do everything they can to save your walls, carpet, wood floors from water damage.
Wonderful dealing with my flooded crawlspace
Doug and his team were wonderful when dealing with my flooded crawlspace. He got to my house immediately, took time to explain the entire process to me and examined the entire area (not like some of the others who just poked around). That's saying a lot given that there is very little room and lots of spider webs down there! Thank you, Water Extraction Experts, for your professionalism and expertise.
Most qualified persons, which is rare in New Mexico!!
It was noon New Year's eve and a water pipe broke and my house flooded before we discovered the water leak. We called Water Extraction Experts and they were here within and hour and did their miracle things. Water removed, baseboard removed and holes drilled (this enables getting all the moisture dried to prevent mold), carpet padding removed, numerous drying fans strategically placed and turned on (they would be on for days), moved heavy furniture, etc. They showed up New Year's day and the following days to continued using instruments that measures moisture levels. We were ready for repairs when the moisture was gone.
They referred repair (carpet, painting, etc.) people that did quality work and the house is as good as new. They followed up over the next month and visited to look at the repairs. Most qualified persons, which is rare in New Mexico!!
Let us and others know about your experience with Water Extraction Experts.
Submit your review | |
Ophelia Adelai-Cornet
Reviewer stats1 review • 0 photos
Review left by Ophelia Adelai-Cornet
starstarstarstarstar 16 mins ago
I have rarely come across such professional and kind folks! Always on time, good communication, helpful and knowledgeable advice and incredibly generous in all of our dealings. I suffer from a brain tumor due to mold and they really went out of their way to help me. I’m incredibly grateful to this crew!
Ophelia,It was an honor to help you through such a difficult time.We appreciate you taking the time to write this review.We wish you the best.
Linda B @ 03/09/2023 07:03
5 stars
I had just bought a house in Sandia Park and was panicked to discover my washer hoses had leaked and flooded into my newly painted and carpeted hallway and bedrooms. I called Matt before 8 a.m. one desperate morning, and he was reassuring and had a team here that day. They were extremely timely, professional, kind, and competent. I am glad to say that problem is behind me, but I could not have been more pleased with Andy and his team! They completed the restoration efficiently and have totally addressed any lingering problems. I come from a city in Texas where I always know who to call - this was a cold call to Andy and, again, I could not have been more pleased! Thank you!
Cheryl Brubaker
Reviewer statsLocal Guide • 97 reviews • 101 photos
Review left by Cheryl Brubaker
starstarstarstarstar 2 days ago
Well done, rapid response, professional
Deborah Bader
1 review
Water Extraction Experts did great work. The crew was friendly, professional, thorough, and skilled. I would not hesitate to recommend them and will use them again should the need arise.
Services: Water damage-related cleanup & repair, Flood cleanup, Painting
Deborah,Thank you for taking the time to leave this review. We appreciate you recommending us to others.
Cindy Valencia
Review left by Cindy Valencia
Everyone was friendly and very professional.
Thank you Cindy it was a pleasure working with you!
Kevin Berry
Reviewer stats5 reviews • 0 photos
Review left by Kevin Berry
starstarstarstarstar 3 days ago
Every person we encountered was knowledgeable and professional. Would recommend to anyone in need of remediation.
Trisch Van Sciver
Reviewer stats2 reviews • 0 photos
Review left by Trisch Van Sciver
starstarstarstarstar 18 mins ago
Chris & his crew did an excellent job assessing the water damage , remediating it and then restoring the walls to pre flood state.
Matt and Andy came by for final inspection everything was done professionally and timely
They are awesome ! I highly recommend them!
Trisch,Thank you so much for taking the time leave a review. We are glad you were happy with the job and the team!We hope you don't , but if you should ever need us again please don't hesitate to call.
Kyle Houghton
Reviewer stats6 reviews • 0 photos
Review left by Kyle Houghton
starstarstarstarstar 3 days ago
Fantastic! Nothing but professional and the communication throughout, awesome. I’m jealous of Matt’s crew each and everyone treated my personal space and family with respect.
Great work and amazing communication. Matt is on point during a rough situation.
Thank you!
Kyle, Thank you so much for the kind words and taking the time to leave the review. It means a lot to know how we do.
Amy Rose
Reviewer stats3 reviews • 0 photos
Review left by Amy Rose
starstarstarstarstar 2 days ago
Water Extraction Experts are the gold standard for mold and water damage. They are top of the line! Matt and his crew were fantastic. They were always on time , professional, dependable, knowledgeable and kept us informed every step of the way. They worked directly with our insurance company, which was very helpful. The work they performed exceeded our expectations. We would definitely use them again!
Amy thank you so much for taking the time to leave such a great review. We hope we don't but if you should ever need us again, just call!
Skate Snatch
Reviewer stats2 reviews • 0 photos
Review left by Skate Snatch
starstarstarstarstar 15 hours ago
Use Water Extraction for a crawl space leak. This company did a great job....from communication to final clean up. I would recommend.
Michael Munk
Reviewer stats3 reviews • 0 photos
Review left by Michael Munk
starstarstarstarstar 1 hour ago
The overall experience in using their service was excellent. Highly professional, responsive, on time, and attention to detail. They did an excellent job of water restoration and mold removal. Upon completion they restored the residence to new and it was like it never happened. Great job !!
Highly recommend them for all your restoration needs.
Shiznoz222
Reviewer stats11 reviews • 9 photos
Review left by Shiznoz222
starstarstarstarstar 13 hours ago
Outstanding communication, professionalism, job execution and punctuality. 11/10, this is the gold standard for operational integrity in a field plagued by people looking to rip you off during a hard time.
Everyone on the team was incredibly friendly and they even offer 3rd party sanitation retesting services up front for your peace of mind.
Honorable mention: TLC Plumbing did the water heater replacement and was very accommodating to the mixed scheduling with WEE.
-CW
CW,Thank you so much for taking the time to leave such an awesome review.We are always here for you (hope you don't) if you should ever need us again!
Jeff McConaughy
Reviewer stats1 review • 0 photos
Review left by Jeff McConaughy
starstarstarstarstar 1 hour ago
Water Extraction Experts were prompt, punctual and professional throughout the experience. Everyone was friendly, easy-going and accommodating at every stage of the process and the result is a garage wall and ceiling that look better than it did before the leak occurred. I would definitely work with them again if the need arises (although I hope it doesn't.)
Jeff, we hope it doesn't arise either! We truly appreciate you taking the time to leave this wonderful review!So glad you are pleased with your garage.
Robert Arrington
Reviewer stats2 reviews • 0 photos
Review left by Robert Arrington
starstarstarstarstar 22 mins ago
This company is the best in town. They were amazing and did an incredible job when my family needed them. They were thoughtful and empathetic of our situation and did a fantastic job. I highly recommend them.
Robert, thank you so much for taking the time to give us such a great review!We hope you don't, but please keep us in mind if you should ever need us again!!
Savannah Sarracino
Reviewer stats3 reviews • 0 photos
Review left by Savannah Sarracino
starstarstarstarstar 18 hours ago
These people are amazing! Very polite and professional. They explain every detail and the customer service manager drove all the way out to bring a gift and ensure these boys were working hard! This company is above and beyond!
Jennifer Hammit
Reviewer stats3 reviews • 0 photos
Review left by Jennifer Hammit
starstarstarstarstar 3 days ago
I cannot recommend this team highly enough! They were punctual, professional, clearly experts in their field and the job they performed for us was exceptional. We received daily communication and they delivered above and beyond in the finished product. Our job ended up being bigger than expected and they did everything necessary to make sure we were completely taken care of, still within the same time frame. We will never go anywhere else if another water damage/mold issue arises. Thank you Matt, Scott, Andy, Carla and the entire Water Extraction Experts team.
JenniferThank you so much for taking the time to leave such a wonderful reviewWe appreciate the kinds words.We hope you won't, but please don't hesitate to call if you should need us again.
Charles Hammit
Reviewer stats4 reviews • 0 photos
Review left by Charles Hammit
starstarstarstarstar 3 hours ago
I highly recommend Water Extraction Experts for water or mold damage cleanup. Matt is professional and punctual. He kept me up-to-date almost daily through the entire process. From scheduling to demo, cleanup and reconstruction. His team was excellent. They reacted well to the changing needs of the job. Even working through a holiday weekend to get our home ready in time for new floor installation. Thank you Matt
Charles,Thank you for taking the time to leave such a great review!!We appreciate you choosing us and although we hope you don't, please let us know if we can help you again.
Mark Krueger
Reviewer stats36 reviews • 0 photos
Review left by Mark Krueger
starstarstarstarstar 17 hours ago
Recently had Matt's awesome team take care of a claim for one of my clients. The client had a significant roof leak causing damage to the garage, laundry room, kitchen and a few more locations. They were on top of it and got the client's house back to where it was before the roof leak. They communicated with the client, me and our claims adjuster and took great care of my client. My client said she was very happy with how quickly they were on top of it and very happy with the finished product. Thanks for the care and communication!
Thank you Mark for taking the time to leave such a great review! Please let us know if we can help you or your clients in the future!
Kay Machado
Reviewer stats1 review • 2 photos
Review left by Kay Machado
starstarstarstarstar 3 days ago
I've lived in New Mexico 38 years and Water Extraction Experts is the most professional company I have ever encountered. From start to finish they were excellent.
Eric Joseph
Reviewer stats3 reviews • 10 photos
Review left by Eric Joseph
starstarstarstarstar 4 days ago
From the first call to the finish, everyone at water extraction has been incredible to work with. They responded and worked with our insurance to schedule and clean everything right away, were thorough, took care and attention to detail, followed up to make sure we were happy with the work at every step, and immediately addressed any issues that came up along the way. I hope to never need to use them again, but would absolutely recommend them without hesitation as a first choice for any water damage repairs!
Susan C. Parr
Reviewer statsLocal Guide • 57 reviews • 0 photos
Review left by Susan C. Parr
starstarstarstarstar 17 hours ago
Wonderful business! People very pleasant; friendly. Doing excellent quality work. Impressed!
Tony
Added 1 week ago · Serviced May 2022
Very well coordinated team with excellent communication from Matt throughout the project. They did dry wall patching for us throughout an entire house after a repiping project. They did an excellent patch and texture job so that the patched areas are barely visible
From the minute I called for the free inspection/estimate to the day they completed the job, this company was professional, friendly, patient, and answered questions I didn't even know to ask. Thank you to you all for a great experience in a not-so-great situation.
robert perea
Reviewer stats3 reviews • 0 photos
Review left by robert perea
starstarstarstarstar 1 hour ago
Had wonderful service from this company. We had a water supply line break in our home. I called Matt and they responded quickly. They were prompt, professional, responsive to what we needed done. Andy and Scott and the crew were great! I highly recommend them
Jennie Ackerman
Reviewer stats3 reviews • 1 photo
Review left by Jennie Ackerman
starstarstarstarstar 16 hours ago
Water Extraction Experts did a fantastic job removing mold from a bathroom vanity in a home we recently purchased. The vanity had a large granite countertop that they had to remove to address the issue. They put everything back together perfectly. Matt was extremely courteous and gave daily progress updates. I highly recommend this company if you want excellent work!
Water Extraction ExpertsOwnerJennie, thank you so much for the kind words and review.We are always here to help with anything you need!
christopher gardner
Reviewer stats2 reviews • 0 photos
Review left by christopher gardner
starstarstarstarstar 20 hours ago
Matt and his team are incredible. My wife and I had tried talking to a few mold remediation companies in town but each said they’d get back to us or were scheduled out months away. I gave Water Extraction Experts a call and was put on the schedule much quicker than the other companies. The estimator came out and took thorough readings and pictures. Matt then provided us with an incredibly detailed summary of the work and a breakdown of each cost. The team then came out and made quick work of the demo being sure to keep everything clean as they went along. My wife and I received an amazing care package including dinner and a movie date to help with the stressful time. The air scrubbers were not too loud for our home but Matt was sure to include earplugs for us just in case. Our dogs didn’t mind the noise of the scrubbers either. After inspection passed and reconstruction began, Matt was diligent in communicating schedules and working around our plumber. It was a stress free experience thanks to Matt and Water Extraction Experts. Thank you guys for everything!
April Taylor
Reviewer stats4 reviews • 0 photos
Review left by April Taylor
5 days ago
Life savers! We were purchasing a home with damage to bedroom walls & floors caused by leaking pool equipment. Matt's team assessed the damage & provided a project start date that was timely.
Expect excellence in communication. Matt would call me each day to say when to expect his team. His crew arrived on time, happily answered all my questions & was thorough without rushing . Matt responds quickly by phone and email. I appreciated that.
Shortly after our bedroom was repaired we discovered another problem in a separate room. Matt's crew was available within a few days, helped to trouble shoot the cause of the damage & had everything wrapped up fast so we could continue with other contractors.
I can't say it enough, work with Water Extraction. It was truly a pleasure to do so.
Water Extraction Experts is an exceptional mold-remediation business in every way! I have high expectations for contractors in the home. I do not expect total perfection, but I do expect the job to be done right. This is one of the few businesses I’ve dealt with in recent days that shares that expectation. Matt, the owner, is a fabulous organizer, scheduler, and communicator. He always communicated immediately in giving me information about scheduling, returning a call, or sending email documentation. The documentation was extremely thorough and clear, with even a photo journal of every step. Over the course of the job, we met five of the workmen. They were also exceptional in doing their jobs. They were always on time, polite, friendly, knowledgeable, skillful, helpful, willing to go the extra mile, prepared with supplies and tools, and even compassionate toward us about what we were going through! They all appeared to be cross trained so that each one understood every step of the process. We never saw more than two of them at one time, or even the same two together that we had seen before, but they all worked together extremely well. There are several other aspects of the job that I particularly appreciated. One was that a non-toxic disinfectant was used. Not having to breathe strong chemicals for the three days of disinfectant application was important to me. Also, a mold test was recommended after the cleaning was done. Of course, there is additional time and expense, but it will be worth it when it is time to sell the house. Finally, they finished everything so that after the job was completed, all that needed to be done was to move back into the affected area! Without hesitation, I give my highest recommendation to Water Extraction Experts!
Matt and the entire team were fantastic to work with my client on their home. They were responsive and were able to locate the issue, mediate and test the problem areas within a very quick deadline that the homeowners were under. Their pricing is very reasonable and their crew was beyond courteous to everyone on the property. They made sure the homeowners questions were answered in advance, they described the issue clearly and with images, and they laid out a remedial plan that could be executed within a short time period. I would recommend this company to anyone who is needing a through inspection and solution with a company that has fantastic customer service and quick follow up.
Matt and the gang at Water Extraction Experts are kind, courteous, prompt, knowledgeable, and very professional. They went above and beyond to take care of our mold remediation. We would definitely recommend them.
Water Extraction Experts are a phenomenal company with great leadership, work ethic, and professionalism. I HIGHLY RECOMMEND THEM! I had a water pipe break in my house and they were there as soon as possible to help provide an excellent and needed service for me and my 4 month year old daughter.
Great company. Helped locate a difficult problem with water seeping into my garage. Doug is very helpful and knowledgeable. Highly recommend this company and definitely will use them in the future if needed.
Water Extraction Experts provide a professional service. They do incredible work and are experts in this field. We highly recommend this company.
Steve and Doug were totally professional across the board. They returned my voicemail promptly, arrived when they said they would, and their advice seemed based on honest experience and what was best for our house, not for their bottom line. I just got a great vibe from them. I'm able to do much of the work myself and they never balked at that. Great experience!
Recently, we experienced a damaging water leak in our house. Water leaked from a bathroom through a wall and into an adjoining bedroom soaking the carpet and pad. Water Extraction Experts came in and mitigated the damage quickly and efficiently and ensured that we will have no future problems with mold. The team kept us informed at each step in the process. All team members wore masks and covers over their shoes. They cleaned up after themselves and hauled off all the damaged carpet and padding. This is a professional company with skilled workers who know what they are doing. I highly recommend Water Extraction Experts.
Lori Jeppson
Matt and his team were awesome to work with, they were professional, efficient and communication was amazing. I would definitely recommend this company to friends.
Heather Benore
Recently worked with Doug on a water leak issue we had in our townhome. He performed a thorough inspection and gave us a great assessment of possible damage and even gave us a heads up on some future risks to be on the look out for. Went above and beyond my expectations and we will absolutely be using these guys in the future! Thanks so much for your help!
R Young
Surprise! Had a mold inspection come back positive while selling a house. These guys are on their game. On time, answered all my questions, knew their stuff, super nice, very responsive. Great work and great people to work with!
Terri Schultz
Mold due to plumbing leak was found. Contacted Water Extraction Experts for an estimate which I received very quickly. We hired them to do the mold remediation based on the detailed information we received in quote and the great customer service. The work was done and we couldn't be happier with the final result. Mold was cleaned up and all the finishing work was completed in a very professional manner. There was communication from Water Extraction throughout the process which was greatly appreciated. Great company to work with, would refer them without hesitation.
Russ Sh
Very professional and responsive. Matt and his team were great to work with. I would recommend them to others.
Evan Voth
I had a water leak while I was away and the house flooded from the second story. Water Extraction Experts were at my home within an hour of contacting them. They started the process immediately and worked with me every step of the way. WEE also documented the whole process and submitted the report to the insurance company. They made a a traumatic event stress free and manageable. I hope I never need them again but if I do I know where to go.
Danielle Steinfadt
Had mold in our bedroom and bathroom, they came and had us on their schedule so quickly. The work done was great and quick. Very professional and responsive. So glad they were here to help with such a gross issue.
Geraldine Martinez
The team was very professional. They wore face masks (because of Covid 19 pandemic), completed the work quickly, and took photographs of my crawl space before and after. I am very please with the quality of their work
Quick response (they were here within 24hrs). They were professional (especially during this Covid-19 time) all the workers wore masks, feet coverings, and gloves. They answered all of mine and my husbands questions. Matt checked on his guys work and made sure we were totally satisfied. Great work guys!
Adam Sanders
These guys have solved multiple serious challenges at 2 properties for me. One of them left others stumped. Their familiarity with so many water related issues and their pragmatic approach is super valuable. This is the single best contractor experience I have had in the span of owning 5 homes.
Mike Huffman
These guys were able to quickly respond, clean up and repair two water leak incidents for me this year. I thoroughly recommend them for their responsiveness, professionalism and completeness of work
Hanna V
Matt and his crew are the best! We had a leak in our kitchen and it was a really stressful situation, especially for first time home buyers, but they helped us in every way that they could and were so professional and punctual. Matt was very patient and communicated with me every step of the way through the process. I hope to never experience a leak like this again, but it we do, I would use them every time!
Joseph Montoya
Awesome company they take care of all of our needs in a timely matter. Thank you Matt and your team for getting our home back to normal excellent work.
Casandra Peterson
EXCELLENT COMPANY! My husband and I needed water extraction services and Matt and his crew took care of the job. The prices are incredibly reasonable, they were always punctual and professional and they were incredibly accommodating as I happened to have a baby and had to reschedule a few sessions to finish up the project. I would not go to anyone else!
Thank you Water Extraction Experts-Colorado for ensuring our facility is clean and Covid-19 free for our members. We are excited to see you all on May 1st. Please reach out to Water Extraction Experts if you need any business disinfected. They are a local company and provide quality work.
Eric Adlesperget
This is the second time we have used Water Extraction Experts. Matt and his crew are always professional and do a great job of communicating and getting the job done as efficiently as possible. They take care of cleaning up and leaving everything looking great
Benjamin Farley
I called Doug last night to look at a issue we had in our bathroom. He showed up first thing this morning and evaluated the area that flooded. He determined that I did not need his restoration service, but told me to keep a eye on a few areas. If you are concerned about water damage, I would call Doug. He will give you a fair and quick review of next steps if needed.
Nick DiVincenzo
Matt, Andy and team are amazing! Excellent communication, service, and professionalism. Highly recommended!
We woke up at 4am to a ruptured water heater. It was pouring water everywhere! We called the Water Extraction experts and they were at our home by 8am. They were professional, skilled and diligent . The team of technicians did a fantastic job and repaired the damage so that the areas affected are BETTER than new! We are so thankful and will highly recommend this company to anyone who needs their services! Thank you for all you did for us! Bob and Cathy Brown
Our renters tried to clean up a washer overfill on their own, but it was apparent the damage was too much so they called us after a week. I found Water Extraction Experts due to the fantastic reviews online. I am so glad I called. Matt was absolutely wonderful to work with, he helped me through the process even though I am out of state. Everything; from the first call, the removal of the carpet, the airing out, through the final layer of paint - Matt let me know what was to be done next. He had a great clean up crew and they were very efficient. I am a happy customer and appreciated the step-by-step guide for both the renters as well as for us. I will use no one else in the future.
Trina Bogart
Doug and the team with Water Extraction were amazing! We had an early freeze this year and had a flood in the basement. It was stressful and a real mess. They came out immediately that morning and got to work. They helped us empty out the rooms and got to work drying everything out. They were kind and empathetic. They did a great job and the basement is as good as new!
Andy and Chris were very professional and completed the project on time. My wife and are very happy with the finished product. We will definitely use their services again if needed and we will also recommend them to anyone we talk to looking for water damage assistance. Thank you so much Austin, Jenn
Sharon Rael
1 week ago
This company is outstanding. They did an awesome job getting the mold removed from my bedroom window. They arrived on time and were very thorough. i truly appreciated how my calls and concerns were addressed the first time.
Peggy Nelson
Doug and his team did a fantastic job when we had the AC unit this summer leak water into the basement. Reused existing wood and couldn’t tell. Perfect. Then with this big snow storm and us not there it looked like we could have water in the house. He got over to the house quickly to inspect. Great reliable team. Thanks Doug!!!
Doug and his team were very professional and explain every detail, he responded right away and schedule the inspection soon, they where here on time I will definitely recommend.
Peggy Nelson
4 days ago
Doug and his team did a fantastic job when we had the AC unit this summer leak water into the basement. Reused existing wood and couldn’t tell. Perfect. Then with this big snow storm and us not there it looked like we could have water in the house. He got over to the house quickly to inspect. Great reliable team. Thanks Doug!!!
Travis Clark 3 weeks ago
Matt was fantastic in keeping us up to date in getting our house back to normal after our washing machine leaked over a six-week absence. Andy and his team at our house were exceptionally friendly, knowledgeable, and reassuring throughout their restoration. The best critique came from our eight-year-old after seeing their completed work: “It looks like it never happened!
Janell Morelos
4 days ago
These guys are awesome. Immediate and more than thorough response to a larger problem than anticipated. Highly recommend!!
Scott
After opening my crawl space hatch and noticing it was filling up with water I became very concerned. Talked to a plumber and learned my dishwasher supply line had been leaking for some time. Called Water Extraction Experts to assess and clean up the damage. Unfortunately the water damage made its way through most of my kitchen and laundry room. The team quickly assessed the damage and did as minimal tear out as they could to dry and prevent any rot within the floor and walls. Very professional and knew exactly how to handle the situation. They worked directly with the insurance company, one less headache I had to worry about, and everything went smooth. Follow up visits were done to verify everything was dried out and no mold had started to grow. Would recommend to anyone
Lauren Sturges
7 weeks ago
Doug and his staff are incredible!! They arrived immediately after I reported a water leak in my basement. Mold had spread throughout and there as sitting water. They brought in their state of the art equipment, sealed off my basement to keep the rest of the home safe, and started mitigating the issue right away. They followed up to ensure everything was taken care of and safe. They communicated well and are very professional and kind. I highly recommend them to anyone with a water problem!!!!
Ralph Keyser
5 weeks ago
I have to give Matt and the folks at Water Extraction Experts really high marks. This is one of those genuine five star companies. They were very clear about what they would do, when they would do it, and how much it would cost. They showed up on time, were a model of efficiency, and held their schedule throughout the mitigation and reconstruction. On top of all this, Matt's experience with insurance companies really made my life so much easier in that department. If you need their services, things are not going well, but you won't find a better partner in the recovery process.
Doug and his crew were Very Professional! We had a hot water heater issue and Doug came out after hours in the snow and had a crew here within 30 minutes. The crew was friendly and talked us through everything. Put in fans and the Next morning had the pad removed and kept the fans going till it was dry. Checked in daily for moisture and mold.
Matt Kenney
2 reviews
a month ago-
Doug and his team are absolutely amazing! After coming home to a burst pipe that caused considerable damage throughout my main floor and most of my basement, Doug was over to take a look in under an hour and mitigation started shortly after that. He and his team embodied professionalism throughout the entire process while also being very personable, were highly communicative, very timely and responsive, and worked with my schedule and needs. Doug handled most of the insurance work and did a great job of walking me through the process. I would use them again in a second if I ever had the need and would recommend them to anyone.
Rachel Free
3 reviews · 3 photos
a month ago-
Doug was amazing. He was at my house within 20 minutes of my call. Took the time to explain exactly what was causing my problem and exactly how to prevent it from reoccurring. I was convinced that I had a water leak but I didn't...Doug was honest and beyond helpful.
Joyce McAdams
5 weeks ago
Professional all the way. Matthew came in - gave us an estimate and the work began right away. Wonderful communication with both the seller and myself as a Real Estate agent.
Jay Hunter
1 review
2 months ago-
They were great to work with. They were a referral from someone else and i understand why. The owner and employees were very helpful and great to work with when we lost our water heater.
Jay Hilu
9 weeks ago
Matt and his team really did a great job helping me despite some unfortunate circumstances. They were professional and organized, thank you again!
Lori Gahr
9 weeks ago
Very thorough and professional. Progress reports every step of the way including pictures. Got rid of mold in both my kitchen and laundry room- as well as found 2 leaks I didn't know I had. Every member of their team was courteous and hard working! I absolutely recommend them. The mold in my house was rather extensive but they made an unpleasant situation manageable and the final cost came in right around the estimate provided. These are the folks to hire if you have a restoration need.
Delynn Davidson
13 weeks ago
Matt and his team were nothing less than exceptional. They are kind, professional, detail-oriented, efficient, and truly magical. They were able to repair our home (and truly, our life) under budget and ahead of deadline. And it looks better than it did before our disaster! Coming from the perspective of small business owners ourselves, Water Extraction Experts was easily the most exceptional business we have interacted with in New Mexico. Save their number!
Living in WY I was having trouble finding a mold remediation company to perform all jobs I needed in my crawl. I reached out to CO companies and my experience with Doug and all of his crews was excellent. The guys were not only all gentlemen but they all were hard workers. Our job supervisor was the best, can’t recall his name but he was AWESOME. The removal of mold allows me good night sleep and the encapsulation was professionally installed as well. I do not smell the mold and dampness now when having to enter the crawl.
I hope to not need them again, but if so will not hesitate to contact Doug.
THANKS!
Outstanding service! The whole crew is very professional and thorough! They cleaned up the water damage, hauled off the debris and made sure we understood every step of the process.
wwp512
2 weeks ago
From the very first call you can tell this is a professional company. We had a very serious sewerage back flows from both of our bathroom floor drains. It got into the hallway, under the walls into the adjacent rooms.. it was a disaster. The Water Extraction Experts did just that, they send a team of experts who assessed the situation and got to work right away. It took many hours and 4 separate visits in 3 days to get the job done. The reason they had to come so many times was they worked around our schedule, coming in at 7am and again after our office is closed. I am writing this on my own willingness because this company needs to be recognized apart from the rest!
Liz D
5 weeks ago
These guys were great. They were on time, professional, reasonably priced, and communicative about the process. I hope I never need water extraction again, but if I do, I will definitely call them. I highly recommended them
Amy Nolker
6 weeks ago
This is the BEST company ever! They worked hard to fix our water and ceiling damage and its done and it looks Amazing! They are wonderful! Matt you have a fabulous group of Guys! They are clean, hard working, go above and beyond, professional, and so great to work with! Thank You Matt! We really appreciate you all!
Carol V
7 weeks ago
Matt and his team are an amazing restoration team. They responded very quickly to our call regarding a broken pipe. The entire team was courteous, informed, and respectful. They were working 12 jobs, and managed to make us feel as though we were their only customer. They always showed up on time and were ready to work hard. They ensured minimal disruption and treated our belongings with great care. The quality of their work was stellar. When they left for the day, they cleaned their work area . . . every single day. They worked flawlessly with our insurance company and enabled us to resolve the claim quickly. Even our claim adjuster was impressed with the quality and honesty exhibited by this company. You will not find a more professional team, ANYWHERE. If Matt could bottle this team's work ethic and sell it, he would be a multi-millionaire.
Carol V
7 weeks ago
Matt and his team are an amazing restoration team. They responded very quickly to our call regarding a broken pipe. The entire team was courteous, informed, and respectful. They were working 12 jobs, and managed to make us feel as though we were their only customer. They always showed up on time and were ready to work hard. They ensured minimal disruption and treated our belongings with great care. The quality of their work was stellar. When they left for the day, they cleaned their work area . . . every single day. They worked flawlessly with our insurance company and enabled us to resolve the claim quickly. Even our claim adjuster was impressed with the quality and honesty exhibited by this company. You will not find a more professional team, ANYWHERE. If Matt could bottle this team's work ethic and sell it, he would be a multi-millionaire.
Timothea Lapham
10 weeks ago
Our water main broke and we had water filling our crawl space and bubbling up from our front yard. Doug and his team, recommended by our plumber, showed up very quickly and assessed out situation. They were very knowledgeable and helpful in explaining what they thought the best plan of action would be, how they were going to do it, how long they estimated it would take and answered all our questions. All WEE employees were awesome to work with, very professional and I felt comfortable having them in and out of my house over the span of a week. Doug worked directly with our insurance agent and helped us understand what our claim consisted of as we had never had a water insurance claim before. Overall, I highly recommend Doug and his team for any water damage issues that may arise!
Our office had a water leak right before the Christmas holidays. Matt and his staff were right there to help us through this devastating event. This company and the staff are so professional and caring. All steps of the process pertaining to the clean up and remodel were explained to me. I can't say enough good things about this company. If I could I would give them 10 stars!!! Matt and staff thank you so much for your great quality work and your kindness.
Clayton Swanson
11 weeks ago
After our main water line broke and flooded our crawlspace, my wife and I called Arrowhead Plumbers who recommended Water Extraction Experts. They were totally responsive on a Sunday and showed up quickly after us calling them. Doug and his team came in and went straight to work, informing us of everything we need to know about the job and typical insurance issues (we are first time home owners and had no idea how all that stuff worked). After the initial visit his team came daily to check on the drying progress, they were always on time and went above and beyond to help get our lives get back to normal. Thank you guys so very much for all you did! I can honestly say after working with other contractors these guys know how to run a solid and honest business!
Stephen and Carolyn Tully
11 weeks ago
We were very pleased with their promptness and they were very courteous and concientous about their work. Would recommend them to anyone with water damage problems.
I am a renter with smoke and water damage, Doug and his crew came immediately to help clean up after a small house fire. Very professional and very knowledgeable about the services provided. I am very satisfied with his work, I would recommend him and would call again in the fire if needed!
Nick Cummings
3 reviews
3 months ago
Helped me with my basement. Was honest and upfront about costs. They did a great job.
Top Notch Plumbing LLC Plumber
7 reviews
a month ago-
I've used Water Extraction Experts going on two years. Doug has proven to be professional, prompt and honest. I highly recommend this company!
Like
valerie McCullough
43 minutes ago
I would highly recommend this company. Outstanding service.
Lorna J
10 reviews · 4 photos
4 months ago-
Wow... just WOW.
My water heater burst, I have a pretty small house but it was... soggy. I'd called the big guys (ServPro, Stanley Steemer, etc) in the morning and mostly gotten, "well, we might be able to squeeze you in today... or we might not." as an answer. I know I'm not the only person in the city with a flood, but I definitely was nobody's priority. My adjuster recommended these guys, and I am SO GLAD.
They showed up within 90 minutes, came in and got to work. Fast, so friendly, and super helpful. They explained the whole process to me: what they were looking for, things they were concerned about; and came every day to check on the progress of my house and adjust equipment as necessary. Extremely thorough and detail oriented. They even got paint samples from all of my walls and touched them up if they were dinged or scraped in the process.
I couldn't possibly be more impressed by the work ethic and professionalism shown by every last one of the employees. As far as house floodings go, this was the best possible experience I could have hoped for. I'd highly recommend Water Extraction Experts, to anybody!
Like
Amy B.
5 reviews
3 days ago-
I called them after my home flooded after a local plumbing company failed to put my swamp cooler back together after "fixing" the problem they were called for.
These guys were awesome and just unbelievable professionalism the entire time they were here! They showed up on time for every single visit, even apologized for arriving 7 minutes early once. Putting up with my little yappy dogs so graciously earner them big points, too!
They made sure every drying and repairs were okayed by me before proceeding. I work nights and they accommodated every schedule request I had which made working with them such so easy!
I can't say enough good things about them and am so happy that I decided to work with them. They earned their 5 stars!
Amanda Ortega
2 reviews
a month ago
Water Extraction Experts are life savers. A water valve busted in my home around 3am which caused gushing amounts of water. I called Water Extraction Experts and Matt answered the call around 3am. Matt notified us he'd be there shortly (it was quick). Come to find out he was the owner and very professional. They were able to diagnose the problem and explain the issues in detail. He told us exactly what his plan was to restore our home. Matt takes great pride in his business and that was very refreshing to me. I had no problem leaving his team at my home while I was at work to complete the job. I am very thankful to have met Matt and his team, they're simply AWESOME!!!! Highly recommend the Water Extraction Experts! Great work guys!
Kathy Westby
1 review
a month ago-
I woke up at 4am to water gushing out of my bathroom on the 2nd level of my home. I live alone and didn't know what to do first. Luckily I called on the right company! I called Water Extraction Experts and they were at my house within 45 minutes. Amazing technicians and great customer service. They immediately started working. I would highly recommend this company.
I called Water Extraction for help with my flooded basement. Unique to inquiries I had made to other companies, Doug quickly returned my call and was out to my home in Greeley within 24 hours. That was a great start--but the Water Extraction Crew decidedly assessed the most reasonable alternatives to my problem and had quality people appropriately lined up for all phases. Their crew was refreshingly courteous, professional, responsive to my concerns and went the extra mile to restore my property. I highly recommend them.
I was watching a friend's animals and walked into her house only to hear rushing water. I called and reached Doug on a Sat afternoon. He got from Fort Collins to Greeley in an hour. They were so professional and knowledgeable that my friend decided against coming home early to deal with the flooded basement and to let Doug and his crew handle it. Really happy with the job they did! Highly recommend this company.
Kelly Stephens
1 review
2 months ago-
I walked into our garage at 6:10 AM as I was leaving to work, to find our hot water heater flooding our garage. Matt and his team were at our house in 15 minutes!! They got the situation under control immediately and was very detailed in their inspection of the garage. They treated the area very effectively and Matt and his team were extremely professional, safe, and kind. The fact they responded at 6:15 AM was impressive and so greatly appreciated! I would only ever suggest them!
Steve Ollason
Local Guide · 16 reviews · 1 photo
3 weeks ago-
Wow! I called these guys Sunday morning when I noticed some flooding at our office and they were here in less than an hour! Extremely professional and tidy. They were even willing to get to the office at 6 am to clean up before our patients came in for the morning. I took a giant stack of cards so all of my friends and family make sure to use them!
We had a leaking water heater and a big flood about to happen. I called these professionals and within an hour they were at our home, moving furniture, sucking up water, using fans, and extractors and making everything better. Within a week we were all back together and you would never know we had a flood. The level of professionalism is difficult to find these days. I would recommend this business to anyone with a water problem of any kind. They are the very best!!!!!!!
Ilene Becker
1 review
5 months ago-
Late one Saturday afternoon I left the water running in our spare bedroom bathroom, for a considerable amount of time. I called Water Extraction Experts, my call was answered promptly. Matt was at my house in 30 minutes; with 4 others on his team arriving shortly. They quickly assessed the damage and got to work. The bathroom, attached bedroom, and a hallway were flooded; along with water seepage through the wall into another bedroom. Carpet, padding, baseboards, and sheetrock were all handled efficiently. Fans and dehumidifiers were promptly placed. The first of several follow up appointments were scheduled for the next morning. They arrived on time for each and every appointment. Every detail was addressed and within a few days, we couldn’t tell I’d flooded half the house. They even got touch up paint to use after they replaced our baseboards. Our insurance company required very detailed information and everything they needed was promptly provided. We highly recommend using Water Extraction Experts, you’ll be very glad you did. We sure are, they saved our Super Bowl party !!!
Great local company with quick response and emergency service. Doug and his techs are knowledgeable and friendly!